An AI-Powered Cloud Contact Center Platform for Modern CX
Reimagining Customer Experience
Customer experience today demands speed, intelligence, and seamless collaboration. tryvium brings CCaaS, and AI into a single, agile, Microsoft Teams-native platform—built to power modern, enterprise-grade customer engagement.
AI-Powered | Cloud-Native | Business-Ready
Built on a modern microservices architecture, tryvium delivers the agility, scalability, and resilience businesses need to support evolving customer engagement strategies.
Powering Intelligent Customer
Engagement For Enterprises Across Industries
Our trusted partners, from startups to enterprises
Unified. Intelligent. Enterprise-Ready.
tryvium is an AI-driven, Microsoft Teams–native contact center platform built to revolutionize customer interaction and enable frontline workers.
By bringing CCaaS and AI-powered intelligence together to deliver a revolutionary, all-in-one contact center experience hub, tryvium transforms the contact center into an agile, powerful engine of customer engagement that drives immediate results and sustainable outcomes.
Designed for organizations embracing Microsoft’s Unify Contact Center vision and certified (1 of 7 globally) we help the entire team work together seamlessly as agents, supervisors and internal experts—all from within Teams.
Unified CX Platform
Unified CCaaS and AI into a single platform for seamless customer engagement and internal collaboration.
AI-Powered Intelligence
Applies AI and GenAI across routing, self-service, agent assistance, and insights to drive faster, smarter resolutions.
Cloud-Native Microservices Architecture
Built on a modular microservices architecture that enables independent scaling, rapid innovation and high availability.
Business-Driven, Hyper-Personalized CX
Empowers businesses to deliver context-aware, hyper-personalized customer experiences that improve satisfaction and outcomes.
Strategic Partnerships
Our solutions are strengthened by alliances with leading technology providers, including Microsoft, ensuring best-in-class outcomes for our clients.
Our trusted partners, from bold startups to global icons
How tryvium Works
Built on a cloud-native, microservices architecture, tryvium brings intelligence, automation, and insight to every customer interaction.
AI That Understands Every Interaction
Sentiment-aware and intent-driven AI ensures every customer is routed, assisted, and resolved with the right context and intelligence.
Smarter Agents, Faster Resolutions
Real-time agent assist, smart replies, and automated call summaries reduce effort, improve accuracy, and accelerate issue resolution.
Actionable CX Insights in Real Time
Agentic AI That Acts, Not Just Assists
Agentic AI autonomously supports workflows by recommending actions, automating tasks, and guiding agents in real time to improve outcomes.
True Omnichannel, One Unified Workspace
All voice and digital channels are synchronized into a single agent desktop, ensuring consistent experiences and complete interaction context.
Enterprise-Ready Quality & Workforce Intelligence
Integrated quality management and workforce optimization help enterprises maintain service consistency while improving productivity at scale.
Why Choose tryvium
Designed for enterprises that require a next-generation AI-powered contact-center platform to drive customer engagement and support modern consumer demands. Combining cloud-native architecture, AI-driven intelligence and omni-channel engagement into one powerful
platform, tryvium is designed to help businesses extend beyond the traditional model of support and offer consistent, hyper-personalized customer experience resulting in greater efficiency and agility.
AI-driven, hyper-personalized CX
Uses AI and real-time insights to deliver context-aware, personalized customer interactions across every channel.
Cloud-native efficiency and scalability
Leverages a microservices-based cloud architecture to reduce operational complexity while scaling seamlessly with business needs.
Measurable business outcomes
Drives tangible improvements in agent productivity, customer satisfaction, and operational cost efficiency.
- AI-driven, hyper-personalized CX
Uses AI and real-time insights to deliver context-aware, personalized customer interactions across every channel.
- Cloud-native efficiency and scalability
Leverages a microservices-based cloud architecture to reduce operational complexity while scaling seamlessly with business needs.
- Measurable business outcomes
Drives tangible improvements in agent productivity, customer satisfaction, and operational cost efficiency.