Revolutionizing Healthcare Customer Service with Power Virtual Agents: Your AI-Powered Support Partner
In an industry that provides the most invaluable service—health and wellness—efficient customer service is like a heartbeat, absolutely essential! Are you in the healthcare sector and looking for a game-changing solution to streamline your customer service? The game-changing answer might lie in Power Virtual Agents (PVA)
PVA harnesses the power of cutting-edge technology to provide a multitude of benefits for healthcare businesses and individuals alike. Its Natural Language Understanding (NLU) capabilities ensure that the conversations feel effortless and very natural.
Dive into this blog and uncover how PVA can revolutionize your healthcare support experience!
Saving Time, Serving Better: The power to PVA in Healthcare
Imagine having 24-hour access to help without having to wait on hold or navigate through confusing phone menus. This dream becomes a reality with Power Virtual Agents. PVA provides several benefits not just to corporations but also to individuals looking for quick answers. The secret to its success is its Natural Language Understanding (NLU), which enables seamless conversations.
Unveiling the Benefits
- Improved Customer Satisfaction:
PVA provides around-the-clock customer support system, which increases client satisfaction. Queries are swiftly answered, and frequent issues are rectified at once. This gives human customer service professionals more time to deal with complex situations, ultimately improving customer service quality. - Cost-Efficiency at its Best:
With advanced artificial intelligence, PVA can handle many of the same tasks as human customer service associates. This includes functions such as checking the claim status, processing Explanation of Benefits (EOB) request, clarifying claims, and handling payment inquiries. - PVA Power Automate Flows:
With the aid of the Power Automate flow, PVA can be used to automate the claim process. The most important component is that the required basic information can be obtained from customers through a BOT, which then activates the Power Automate flow to automate claim processing, eliminating tedious wait periods and the need for lengthy human data entry. - Instant Feedback, Real Growth:
Customer feedback is the compass that directs organisations to success. It is particularly important for healthcare businesses to understand customer attitudes, demands, and preferences. PVA makes this easy by giving you rapid feedback on your services and business. This real-time knowledge opens the door to customized changes, allowing you to provide even better customer support.
PVA’s Fortress of Security Standards:
PVA meets the extremely high array of security requirements of the healthcare industry, including:
- Health Insurance Portability and Accountability Act (HIPAA): Protecting patient health information in accordance with Health Insurance Portability and Accountability Act Regulations.
- Health Information Trust Alliance - Common Security Framework (HITRUST - CSF): Power Virtual Agents is covered by the HITRUST CSF, covered by the Health Information Trust Alliance Common Security Framework, ensuring top-notch security practices.
- Federal Risk and Authorization Management Program (FedRAMP): Power Virtual Agents is compliant with FedRAMP, adhering to rigorous security assessment protocols.
- System and Organization Controls (SOC): Power Virtual Agents meets the standards of SOC 1, SOC 2, and SOC 3. These reports provide effective internal controls.
- International Organization for Standardization (ISO) certifications: Power Virtual Agents guarantees information security, cloud security, privacy, and quality management as it is certified to ISO 27001, ISO 27017, ISO 27018, and ISO 9001.
- Payment Card Industry (PCI) Data Security Standard (DSS): Power Virtual Agents is compliant with PCI DSS, ensuring safe handling of cardholder data.
- Cloud Security Alliance (CSA) Security Trust Assurance and Risk (STAR): Power Virtual Agents is compliant with CSA STAR, which is a framework that reflects strong cloud security.
- G-Cloud: Power Virtual Agents is compliant with G-Cloud, which is a government program that provides a framework for the procurement of cloud services.
Future of Healthcare Customer Service with PVA
In conclusion, Power Virtual Agents (PVA) stand out as a beacon of innovation, effectively bridging the gap between efficiency and empathy in healthcare services. As we wrap up our exploration, let's keep in mind this crucial insight - the advanced AI capabilities and natural language understanding embedded in PVA empower healthcare professionals and organizations to deliver exceptional customer service and patient care. To embark on this transformative journey, we extend an invitation for you to reach out to us for a demo and experience how PVA can revolutionize and elevate your entire healthcare service delivery.
About the Author
Magash Kumar P is a Solution Engineer at Sensiple with 6 years of expertise in the Contact Centre industry. He is a member of the Solution Consulting team, and he works with Sensiple's ConverSense and InteliSense products. For the last 1 year, his primary focus has been on Conversational AI (Dialogflow & PVA), Automation, Azure, Power Platform, and GCP.
