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Skype4B Adapter Renamed as Tryvium Desk, a Product by Sensiple

Chennai Thursday, September 20, 2018

Sensiple, a provider of IT products and Services for more than 18 years, announced today the renaming of its flagship product Skype4B Adapter to Tryvium desk. Among the other changes will be its logo, tagline and domain name.

Our Unified Customer Experience product has been seeded, incubated & grown over a period of two years in Sensiple. In this span of time, “Tryvium desk has undergone multiple iterations that resulted in a matured product which has gained a lot of traction in the market and opened the gates for many billion dollar companies including fortune 500 to enter Sensiple customer base. Now, even more than ever, our strong pipeline of customers points us to the fact that we have an amazing product which can help ourselves to establish as a leader in the industry. “says Sadeesh Venugopal Founder & CEO, Sensiple.

“Trivium Desk is an enterprise collaboration platform which extends the Skype for Business functionality to all industry-leading Service Desks / CRM tools,” said Suresh Govindraj, AVP - Business and Technology. “Our market research confirmed that evolving our name, was an appropriate strategic move for us. While we wanted to reflect our work in the new naming accurately, we also wanted to enable opportunities to market the product in pursuit of new opportunities for future growth and expansion.”

Sensiple’s Tryvium Desk integrates with ITSM / CRM tools to provide improved customer experience. It helps enterprises to leverage their existing Skype for Business by allowing agents to seamlessly access service desk tickets within the Microsoft Skype for Business / Skype4B / O365. This helps the agent to understand the context of the customer call and to engage in a context aware conversation with the end user. To know more visit us at https://tryviumdesk.sensiple.com/

Sensiple Launches FulCloud an Enterprise Grade Hyper-Converged Private Cloud Platform

Chennai Thursday, August 30, 2018

Sensiple has announced the launch of its new Hyper-converged private cloud platform, FulCloud .

"Sensiple is specialized in deploying Enterprise grade hyper-converged private cloud powered by Red Hat OpenStack Platform within your Data Centre .This helps all your applications and data to remain within your premises and still enjoy all the benefits of a cloud – like elasticity, reliability, quick deployment, server consolidation, storage optimization and less carbon footprint. Thus the ROI will start right from day-one " Said Sadeesh Venugopal, CEO and Partner, Sensiple.

" FulCloud platform offers an architected solution (design, build, migrate and operate) using underlying Commodity hardware, network and storage that provides guarantee of highest recovery and availability. It caters to enterprises with unique data privacy requirements offered through Hyper-converged, Software defined – Storage and Network solution, and is maintained and operated by FulCloud platform using industry standard best practices and processes.," Said, Vinodh, Director of Business and Technology, Sensiple.

Sensiple Launched Kaptiche - Advanced Intelligent Data Capture Software To Optimize Document Processing

Chennai Wednesday, August 29, 2018

Advanced Intelligent Data Capture Software To Optimize Document Processing - The Kaptiche

Sensiple has announced the launch of its new document capture software, Kaptiche which transforms any documents into digital format.

“Kaptiche is an enterprise data capture solution that enables organizations of all sizes to transform any documents into actionable information no matter how they are received.” said Kumar Murugan, Partner, Managing Director & COO, Sensiple.

Why Kaptiche Stays Ahead Amongst Its Competitors?

“The unique automated document capture tool accepts data input from various physical documents. It recognizes information from fax, email, scanners, multi-function peripherals, content services, document repositories, mobile devices or through an outsourced business process organization. Our application secures all your scanned information  either in a pre-specified storage location or else backs it up in the cloud . The processed documents are indexed and tagged for keyword search or full-text search functionalities” Said Vinodh Kombissan, Director – Business & Technology, Sensiple.

ISO Certified

Chennai Wednesday, January 31, 2018

cmmi_news

As a part of continuous revamp of our processes through the rigorous evaluation of Information Security, we are pleased to announce that we have been certified with ISO 27001:2013 (Information Security Management System). By achieving this internationally recognized certification, Sensiple has demonstrated its commitment to data protection and continuous improvement. Our certification to ISO 27001 demonstrates to existing and potential customers that our organization has defined and put in place best-practice for information security processes. We are compliant with a set of policies & procedures for systematically managing our organization’s sensitive data, risk and ensure business continuity by pro-actively limiting the impact of security breach

CMMI News

Chennai Wednesday, January 3, 2018

cmmi_news

As a part of continuously revamping and prepping ourselves for the market, we had been systematically redefining the process and setting standards. After continuous hard work, systematic execution, good cross-departmental teamwork with the direction of our QMS team, we are immensely happy to announce that our organization has been certified as a CMMI level 3 company. CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve our performance and help us serve the customer better.

Our CMMI Maturity Level rating implies that:

  • Our work and processes have received the highest form of third-party validation
  • We manage projects with an established set of practices
  • We’re dedicated to continuous improvement and producing great work that makes a difference to our customers

New Solution Partnership with Kentico

Chennai Thursday, January 19, 2017

Sensiple is proud to mark its new year journey with the achievement of Kentico Bronze Partnership. Kentico is a worldwide leader in integrated marketing solutions, an all in one CMS, e-commerce, and online marketing platform who focuses on driving business results for companies of all sizes. The new partnership with Kentico gives us access to all the training and resources which help us give our customers access to dynamic and scalable websites.

By developing websites with Kentico, we can provide our customers with CMS support, mobile websites, online marketing tools, SEO, document management, multisite management, multilingual websites, and more. Our customers would also get access to the rich library of modules that allow for quick feature building, that will, in turn, help them balance customization with improved development time.

This new partnership with Kentico is our next step towards bestowing our customers with exceptional enterprise content management experience.

Sensiple Partners with Amazon Web Services

Chennai Monday, December 19, 2016

Sensiple has recently collaborated with Amazon Web Services helping global enterprises achieve business transformation and stay ahead in the competition. Being an Amazon consulting partner, Sensiple can now help customers design, architect, build, migrate, and manage their workloads and applications on AWS.

Our partnership with AWS is a great asset to us as this gives us the expertise, in addition to an access to the complete suite of resources. By this, we serve our customers better with tailor-made solutions and meet their specific requirements. As an APN Consulting Partner, we also hold access to a range of resources and training material that helps us support our customers as they deploy, run, and manage their applications in the AWS Cloud.

Sensiple wants to be on the forefront of delivering additional value to our customers and we believe that our new partnership with Amazon Web Services would help us better serve our customers with a worthwhile cloud experience.

Sensiple Skype4B Adapter in ServiceNow App Store

Chennai Friday, September 9, 2016

Sensiple has recently listed Skype4B Adapter for ServiceNow in ServiceNow App Store

Integrating ServiceNow Incident, Request, User Management with Skype for Business (SfB) / Lync / O365. Skype4B Adapter extends SfB collaboration to ServiceNow Service Teams. Sensiple’s Skype4B adapter redefines the way interaction happens within the service desks by extending unified communication & collaboration across your service delivery teams and employees or external customers. Read More…

Sensiple integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM)

Chennai Monday, August 1, 2016

ServiceNow recently announced Customer Service Management (CSM) during their Knowledge’16 conference. Inspired by the CSM application, Sensiple is currently integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM).

Servicenow Customer Service Management is truly an evolutionary application that brings collaboration of the team responsible for customer engagement with the team responsible for resolution & product improvement. This convergence of processes and collaboration will transform what the traditional customer service solution fails to address.

This ideology of ServiceNow, to help the customer service agents to identify and fix the root cause of issues instead of focusing solely on customer issues and finding ways to resolve them, is just amazing. It is pretty sure that it will reduce the case volume and service costs.

This inspiring application made Sensiple to develop a complementary solution to Servicenow CSM, in order to facilitate the customers adapting this great application. Sensiple as a Servicenow Technology partner already developed Skype for business integration with Servicenow service management. Currently we are engaged ourselves in integrating Skype for business / Lync with Servicenow CSM. We also have plans to leverage ServiceNow OpenFrame and integrate Skype for Business enterprise voice with ServiceNow CSM application.

Sensiple believes that, these solutions will help companies who are already invested on SfB / O365 to leverage and improve their customer engagement experience and also team productivity.

For more details http://skype4b.sensiple.com

Sensiple Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award

Chennai Thursday, December 17, 2015

Sensiple is pleased to announce that TMC, a global integrated media company, has awarded Sensiple’s Skype4B Adapter with its 2015 Internet Telephony Skype for Business Pioneer Award.

Sensiple Skype4B Adapter is a single smart solution that handles intelligent routing, streamlined customer management, and unified reporting across all channels like chat, call and voice.

Sensiple is now bringing it all together—the familiar experience of Skype4B that your customers and employees have come to know and love, with the power of your helpdesk/Contact centre.

“Our philosophy is to help every Skype for Business user increase the value of their investment while delivering quality customer care, “said Aras Pillai, VP Customer Experience, Sensiple. “We are extremely delighted to receive this award from TMC, which recognizes Sensiple’s effort of transforming enterprises based on Microsoft’s vision of Connecting People Everywhere,” Mr. Aras added.

TMC is a global media company, and INTERNET TELEPHONY magazine is renowned as an authority in IP communications. The 2015 INTERNET TELEPHONY Skype for Business Pioneer Award is presented to companies whose products and services enable businesses of any size to leverage the Microsoft Skype for Business platform for exceptional communications and collaboration experiences for their users.

Sensiple is a global provider of Unified Self-Service and Customer Experience solutions. Sensiple’s Skype4B Adapter allows end users to contact their support centre via Skype for Business and benefit from a simple and flexible interactive support experience that is automatically logged and tracked by major support desk products like ServiceNow, Zendesk, Remedy, LANDESK, and ManageEngine.

Sensiple is proud to receive the 2015 INTERNET TELEPHONY Skype for Business Pioneer Award and looks forward to continued innovation of our Skype for Business offerings. We sincerely thank TMC and INTERNET TELEPHONY magazine for this honour.

Sensiple shortlisted for Global Payments Awards - 2015

Istanbul,Turkey Monday, November 2, 2015

Mobile Money & Digital Payments Global have shortlisted Sensiple’s Voice Biometrics Solution for Best Payment Deployment in the Americas. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey this December.

These awards recognize companies for their exceptional contribution and advancement in the Global Payments arena. These awards celebrate organizations that have worked untiringly to bring out the most successful and massive payment deployment programs across the world.

Sensiple is really thrilled to be a finalist for the Securing Payments Award. The Securing Payments Award category honours implementation of new technology that has secured industry trust and security.

The shortlist highlights our innovation in the exciting, fast-changing world of payments. Sensiple has been recognized for implementing a novel, streamlined Voice Biometric Mobile PIN Reset solution for International Telecommunication Company that services 56 million customers in Africa and Hispanic America.

Mobile Money & Digital Payments Global announced the shortlisted nominees for their 2015 Global Payments Awards in their website.

Voting is open between 26th October 2015 to November 13, 2015. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey coming December.

Sensiple’s Unified Support Platform Wins Second Runner-up award in “Best CEM Technology” Award at 3rd CEM Asia Summit 2015

Marina Bay Sands,Singapore Friday, September 4, 2015

Sensiple UCX platform was recognized for innovation in Customer Experience Management.

Sensiple’s Unified Support Interface brings about a big shift in how support is delivered to end users. Our UCX solution, intuitively designed for helpdesks is the first of its kind, with unique features like Natural Language Self Help and Context Passing Capability.

Built on Lync, the UCX solution has been providing seamless communication experience to hundreds of thousands of enterprise employees, regardless of the device used (desktop, laptop, tablets & mobile).

Our Next Generation Service desk solution delivers intuitive user-centric experience that has the intelligence to understand self-help options used by employee and use this information for routing to the right agent. Unique features include: Omni channel Experience, Single Window for Employee Support, Single Window for Agent Support, Context Sharing, Chat Bot, Chat ACD, Knowledge Integration (SharePoint, ServiceNow, LANDESK, Zendedk, TWIKI) and Servicedesk Integration (Remedy, LANDESK, ManageEngine)

Our UCX solution optimizes and enriches everyday helpdesk experience of employees and efficiency of the enterprise helpdesk in proactively servicing them. Makes Employees Life Easier in Each and Every Interaction.

Aras Pillai, VP Customer Experience, said “This is a really proud moment to receive this award on our CEM innovation. Thank you, Customer Experience Management Asia Summit. This award is a recognition of Sensiple’s strong commitment of our CX Innovation journey, to bring about the newer Customer Experience Technology solutions to our customers."

The winners were awarded in a gala ceremony held on 2nd September, 2015 at Marina Bay Sands, Singapore.

Sensiple now a proud LANDESK One Technology Partner

Chennai Friday, May 1, 2015

Sensiple proudly announces that we are LANDESK One Technology Partner and will provide Lync CTI Adapter
solution integration to improve your Customer Experience. Read More…

Lync Adapter now listed under HDI Connect Buyer's Guide

Chennai Monday, December 1, 2014

  1. Sensiple is glad to announce that our solution “Lync Adapter” is successfully listed in Zendesk Apps marketplace. Read more...
  2. Sensiple is pleased to inform that our solution “Lync Adapter” is listed in HDI Connect Buyer's Guide, under the category of Chat Tool & Unified Communication. Read more...

Our Voice Biometric partner Auraya given US patent rights

Chennai Friday, August 1, 2014

Sensiple is happy to announce that our Voice Biometric technology partner Auraya has been granted US patent rights!!!. Read more...

Sensiple’s Password Reset System now listed under HDI Connect Buyer's Guide

Chennai Sunday, June 1, 2014

Sensiple Password Reset System is listed in HDI Connect buyers Guide. Read more...

Metrica Systems and Sensiple join hands in a Strategic Partnership

Chennai Thursday, May 1, 2014

Metrica Systems and Sensiple today announced a strategic partnership to help our global customers in enhancing their Customer Experience Analytical Capabilities.

Metrica systems and Sensiple today announced a strategic partnership to help organizations boost their cross-channel customer experience.

Metrica Systems is an emerging leader in Customer Experience Analytics solutions and has deployed its solution for top-tier players. The driving principle of Metrica's analytics solutions is the elimination of the traditional isolated views of customer interactions by unifying and analyzing data from multiple service delivery channels to achieve service excellence holistically.

"Customer Interaction is increasingly becoming cross-channel, voluminous and unstructured. Monitoring customer journey across Contact Center, IVR, Web, Email, Chat and Social Media channels to reduce customer effort is a big challenge. Metrica's CenterWorks Customer Experience Analytics Platform provides single view of customer interactions in real-time. It empowers key stakeholders with actionable insights for taking decisions to eliminate customer pain points quickly. Our partnership with Sensiple will help organizations deliver exceptional cross-channel customer experience" said Ayappane, Managing Director of Metrica Systems.

"Our Partnership with Metrica Systems will help us provide enhanced Customer Experience Analytics capabilities to our existing customer experience management services" said Aras Pillai, Vice President – Client Services

Clive Summerfield, CEO and Founder of ArmorVox, our Proud Partner, was selected to present at TEDxCanberra 2012

Chennai Saturday, September 1, 2012

Our Proud partner ArmorVox CEO and Founder, Clive Summerfield, was selected to present at TEDxCanberra 2012.

Sensiple awarded Advanced Enterprise Architecture on DOT NET platform by Tell Eureka Inc

Chennai Wednesday, March 1, 2006

Sensiple awarded Advanced Enterprise Architecture on DOT NET platform by Tell Eureka Inc

Sensiple is a proud to be a sponsor of Knowledge18 - The Premier Event for ServiceNow Community

Las Vegas, Nevada Monday, May 7, 2018

Servicenow Knowledge

Sensiple is an IT services and product company established in 1999 and headquartered in New Jersey with presence in North America, APAC and EMEA markets. Our expertise in contact center, speech recognition, personal verification and Microsoft technologies has resulted in the inception of Sensiple’s UCX. UCX is a platform built on Skype for business that enables any organization to enhance agent and customer experience for enterprise support centers with BOTOMATION.

Join us at knowledge18 to learn the way Sensiple UCX helps BOTOMATE your Servicedesk with functional and hybrid BOTs

When: May 7-10, 2018

Where: The Venetian, 3355 S Las Vegas Blvd, Las Vegas, NV 89109

Who is invited: All professionals involved in digital and cloud technologies

Iowa Technology Summit

Downtown Des Moines, Iowa, United States Monday, September 25, 2017

Iowa_Technology_Summit

We’re proud to sponsor the Iowa Technology Summit, because of the caliber of content and value Sensiple regularly receives from TAI’s programming. Register your team today and learn from industry thought leaders across four educational tracks: Cloud, Security, Innovation & Leadership.

We would be delighted to discuss the Trending Technology’s for your industry, help improve your process and increase your customer satisfaction and market reach.

Our Service Offerings

  • ITSM
  • Cloud & Infra
  • Customer Experience
  • Mobility
  • Data Transformation Services
  • Testing Services
Meet growing Service expectations in Insurance Sector through Sensiple' s Customer Experience services

Let’s get Connected

Webinar: Reduce your Testing Effort Up to 50%!

Chennai Thursday, October 29, 2015

Presenters: Sathyamurthi M, Satheesh Kumar D, Gopinathan D, Amit Bhagat(Host)

We recently conducted a webinar on User Acceptance & Regression Testing which help you to discover how SWIFTest, Sensiple’s in-house tool can help you automate your Test scripts without any coding.

Interesting to know more? We have uploaded the presentation for those who may be interested in learning more about the subject and to see how you can leverage our automation accelerator – SWIFTest to accelerate your Regression & User Acceptance Testing with ease.

Meet Sensiple at Landesk’s Interchange 2015 conference

Las Vegas,CA,USA Tuesday, May 12, 2015

Sensiple is proud to be participating in Landesk’s

Interchange 2015 conference from 18th to 21st May. We will be demonstrating our latest Lync Integration with LanDesk service desk and Voice Biometrics based Self-Service Password Reset Solution. (Booth #13 ) – in Las Vegas CA USA.

HDI IT Support and Service Management Conference

Las Vegas,CA,USA Wednesday, March 25, 2015

Sensiple is excited to be part of HDI IT Support and Service Management industry's largest and most prestigious conferences & Expo - March 24 - 27, in Las Vegas CA USA.

Sensiple invited to STC Call Center Workshop in Riyadh, KSA

Riyadh, KSA Thursday, February 12, 2015

Mr.Aras, Vice President - Client Services, and Mr.Rajan, Presales Manager, were invited to a call center workshop hosted at Saudi Telecom Company, Riyadh, K.S.A. Mr. Aras gave a keynote address and demonstration on the key trends in Customer Experience, especially with the usage of Voice Biometric applications with the Saudi Telecom Company. The event was well-attended by Corporate Leaders in Call Center Operations arena from STC-KSA, VIVA-Bahrain, VIVA-Kuwait, and AVEA-Turkey.
In his keynote, Mr. Aras mentioned the importance of authenticating callers before reaching Customer Care Agents and Voice Biometrics’ vital role in authenticating users. Drawing on industry data and trends in customer experience, he gave demonstrations with few Voice Biometrics use-cases that are critical challenges in a Telecom Industry.

Meet us at National Association of Counties (NACO) conference in Omaha

Omaha, NE,USA Thursday, December 11, 2014

Sensiple proud to part of the National Association of Counties (NACO) conference in Omaha, NE USA as Gold Sponsor. For details click here.

Webinar - Service Transformation using MS Dynamics CRM

Chennai Wednesday, July 30, 2014

Focus: Energy and Utility Sector.

Webinar - Password Reset

Chennai Thursday, February 20, 2014

Transition from easy to Instant/User-friendly/ROI focused process.

Webinar - Codeless Automation

Chennai Thursday, February 13, 2014

Pro-business user Approach to Test Automation.

Webinar - Password Reset for Healthcare/Hospitals

Chennai Saturday, December 21, 2013

Process improvement as per regulatory mandate & without quality compromise.

Webinar - Codeless Automation

Chennai Tuesday, December 3, 2013

Pro-business user Approach to Test Automation.

Webinar-Password Reset

Chennai Thursday, November 21, 2013

Transition from easy to Instant/User-friendly ROI focussed Process.

Webinar - SWIFTest

Chennai Tuesday, November 19, 2013

Avoid Disruption Adopt Systematic Test Automation through SWIFTest.

Webinar - SWIFTest

Chennai Tuesday, October 15, 2013

Sensiple's Rapid Approach to Test Automation.

Webinar - SWIFTest

Chennai Thursday, September 26, 2013

Sensiple's Rapid Approach to Test Automation.

Webinar - Proactive Outreach and efficient feedback capture

Chennai Thursday, September 19, 2013

Factors Redefining Customer Satisfaction.

Webinar - Password Reset for Healthcare/Hospitals

Chennai Thursday, September 12, 2013

Process improvement as per regulatory mandate & without quality compromise.

Webinar - Password Reset Automation

Chennai Friday, August 23, 2013

Anytime, Anywhere within SECONDS.

Webinar - Reach Out, Engage and Empower your customer

Chennai Saturday, July 27, 2013

Webinar on Reach Out, Engage and Empower your customer.

Webinar - SWIFTest

Chennai Sunday, May 19, 2013

Sensiple's Rapid Approach to Test Automation.

UNO Customer Experience Management

Omaha, NE,USA Friday, April 5, 2013

Approaches/ - University of Nebraska Omaha (UNO) College of Business Administration and Sensiple are proud to host this event on Customer Experience Management.

UNO Social Media Summit

Omaha, NE,USA Friday, August 24, 2012

Meet Sensiple at the University of Nebraska Omaha (UNO) College of Business Administration, for the Social Media Summit that Sensiple is proud to host.

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