Newsroom
JSE LISTED SENSIPLE AS AN AUTHORIZED INDEPENDENT SOFTWARE VENDOR FOR ITS ITAC PROJECT!
Sensiple Software Solutions is proud to announce that South Africa’s largest and oldest Stock Exchange, Johannesburg Stock Exchange (JSE) has listed Sensiple as one of its authorized Independent Software Vendor (ISV) after successfully testing the real-time clearing & settlement solutions to manage the post-trade processes for JSE’s ITaC clients. The ITaC project is a multi‐year programme focused on the introduction of an integrated solution for the JSE’s trading and clearing services.
Sensiple’s PHOKAST RTC supports derivatives markets and processes the post-trade services like Deal & Position Management, Allocations, Risk Parameter Maintenance and Margin calculations, Info Subscription, Reference Data, Admin & Error Handling & Replay Request, Member management and Commission Management. It also performs Post-Trade Services for Clearing Member like Clearing Member Balancing and Settlement Management.
PHOKAST RTC solution is an Application Programming Interface (API) developed to work as a User-Interface (UI) to Exchange Real-Time clearing solution. The end users of the product; both Clearing Members & Trading Members will be able to perform end-to-end Clearing & Settlement as well as Deal & Position Management functions respectively. With the Exchange Real-Time Clearing platform, PHOKAST-RTC helps to reduce clearing & settlement life-cycle to near T-0 in today’s competitive marketplaces.
Mr. Kumar Murugan, Managing Director & Chief Operating Officer at Sensiple Software Solutions stated, “We have developed multiple post-trade services for our clientele and we know for sure PHOKAST RTC will influence the market in the forthcoming years and will be our flagship product. It was overall a great experience, and the JSE authorization is a real win for us. Our team strived to implement this efficiently within a few months of given time, and we would like to thank JSE for their kind co-operation.”
On this occasion, Mr. Vijay Gopal, AVP Business & Technology (Capital Markets) commented,” PHOKAST is a maturing, agile & competitive suite of products to meet the high industry standards of comprehensive Clearing & Settlement Solution to Buy-side, Sell-Side & Exchanges/Intermediary institutions. The solutions are attuned to the workflows of individual Institutions and thereby enable Post-trade technologies as a vanguard of SENSIPLE’s innovations. PHOKAST-RTC solution is the frontrunner in PHOKAST cluster, which is built with state-of-the-art technologies and through the vision of Capital Market SMEs”.
Mr. Prabhu, Director of Sales (Capital Markets) at Sensiple explained, “The prompt accomplishment of building PHOKAST-RTC from scratch has validated the 18 years of Sensiple’s efficiency, capability, and expertise. We firmly believe that PHOKAST RTC can bring value to its end users and its seamless integration conformed to the minimum requirements for JSE Integrated Trading and Clearing (ITaC) project.
Skype4B Adapter Renamed as Tryvium Desk, a Product by Sensiple
Sensiple, a provider of IT products and Services for more than 18 years, announced today the renaming of its flagship product Skype4B Adapter to Tryvium desk. Among the other changes will be its logo, tagline and domain name.
Our Unified Customer Experience product has been seeded, incubated & grown over a period of two years in Sensiple. In this span of time, “Tryvium desk has undergone multiple iterations that resulted in a matured product which has gained a lot of traction in the market and opened the gates for many billion dollar companies including fortune 500 to enter Sensiple customer base. Now, even more than ever, our strong pipeline of customers points us to the fact that we have an amazing product which can help ourselves to establish as a leader in the industry. “says Sadeesh Venugopal Founder & CEO, Sensiple.
“Trivium Desk is an enterprise collaboration platform which extends the Skype for Business functionality to all industry-leading Service Desks / CRM tools,” said Suresh Govindraj, AVP - Business and Technology. “Our market research confirmed that evolving our name, was an appropriate strategic move for us. While we wanted to reflect our work in the new naming accurately, we also wanted to enable opportunities to market the product in pursuit of new opportunities for future growth and expansion.”
Sensiple’s Tryvium Desk integrates with ITSM / CRM tools to provide improved customer experience. It helps enterprises to leverage their existing Skype for Business by allowing agents to seamlessly access service desk tickets within the Microsoft Skype for Business / Skype4B / O365. This helps the agent to understand the context of the customer call and to engage in a context aware conversation with the end user. To know more visit us at https://tryviumdesk.sensiple.com/
Sensiple Launches FulCloud an Enterprise Grade Hyper-Converged Private Cloud Platform
Sensiple has announced the launch of its new Hyper-converged private cloud platform, FulCloud .
"Sensiple is specialized in deploying Enterprise grade hyper-converged private cloud powered by Red Hat OpenStack Platform within your Data Centre .This helps all your applications and data to remain within your premises and still enjoy all the benefits of a cloud – like elasticity, reliability, quick deployment, server consolidation, storage optimization and less carbon footprint. Thus the ROI will start right from day-one " Said Sadeesh Venugopal, CEO and Partner, Sensiple. "
FulCloud platform offers an architected solution (design, build, migrate and operate) using underlying Commodity hardware, network and storage that provides guarantee of highest recovery and availability. It caters to enterprises with unique data privacy requirements offered through Hyper-converged, Software defined – Storage and Network solution, and is maintained and operated by FulCloud platform using industry standard best practices and processes.," Said, Vinodh, Director of Business and Technology, Sensiple.
Sensiple Launched Kaptiche - Advanced Intelligent Data Capture Software To Optimize Document Processing
Advanced Intelligent Data Capture Software To Optimize Document Processing - The Kaptiche
Sensiple has announced the launch of its new document capture software, Kaptiche which transforms any documents into digital format.
“Kaptiche is an enterprise data capture solution that enables organizations of all sizes to transform any documents into actionable information no matter how they are received.” said Kumar Murugan, Partner, Managing Director & COO, Sensiple.
Why Kaptiche Stays Ahead Amongst Its Competitors?
“The unique automated document capture tool accepts data input from various physical documents. It recognizes information from fax, email, scanners, multi-function peripherals, content services, document repositories, mobile devices or through an outsourced business process organization. Our application secures all your scanned information either in a pre-specified storage location or else backs it up in the cloud . The processed documents are indexed and tagged for keyword search or full-text search functionalities” Said Vinodh Kombissan, Director – Business & Technology, Sensiple.
ISO Certified
As a part of continuous revamp of our processes through the rigorous evaluation of Information Security, we are pleased to announce that we have been certified with ISO 27001:2013 (Information Security Management System). By achieving this internationally recognized certification, Sensiple has demonstrated its commitment to data protection and continuous improvement. Our certification to ISO 27001 demonstrates to existing and potential customers that our organization has defined and put in place best-practice for information security processes. We are compliant with a set of policies & procedures for systematically managing our organization’s sensitive data, risk and ensure business continuity by pro-actively limiting the impact of security breach
CMMI News
As a part of continuously revamping and prepping ourselves for the market, we had been systematically redefining the process and setting standards. After continuous hard work, systematic execution, good cross-departmental teamwork with the direction of our QMS team, we are immensely happy to announce that our organization has been certified as a CMMI level 3 company. CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve our performance and help us serve the customer better.
Our CMMI Maturity Level rating implies that:
- Our work and processes have received the highest form of third-party validation
- We manage projects with an established set of practices
- We’re dedicated to continuous improvement and producing great work that makes a difference to our customers
Sensiple Partners with Amazon Web Services
Sensiple has recently collaborated with Amazon Web Services helping global enterprises achieve business transformation and stay ahead in the competition. Being an Amazon consulting partner, Sensiple can now help customers design, architect, build, migrate, and manage their workloads and applications on AWS.
Our partnership with AWS is a great asset to us as this gives us the expertise, in addition to an access to the complete suite of resources. By this, we serve our customers better with tailor-made solutions and meet their specific requirements. As an APN Consulting Partner, we also hold access to a range of resources and training material that helps us support our customers as they deploy, run, and manage their applications in the AWS Cloud.
Sensiple wants to be on the forefront of delivering additional value to our customers and we believe that our new partnership with Amazon Web Services would help us better serve our customers with a worthwhile cloud experience.
Sensiple Skype4B Adapter in ServiceNow App Store
Sensiple has recently listed Skype4B Adapter for ServiceNow in ServiceNow App Store
Integrating ServiceNow Incident, Request, User Management with Skype for Business (SfB) / Lync / O365. Skype4B Adapter extends SfB collaboration to ServiceNow Service Teams. Sensiple’s Skype4B adapter redefines the way interaction happens within the service desks by extending unified communication & collaboration across your service delivery teams and employees or external customers.
Sensiple integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM)
ServiceNow recently announced Customer Service Management (CSM) during their Knowledge’16 conference. Inspired by the CSM application, Sensiple is currently integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM).
Servicenow Customer Service Management is truly an evolutionary application that brings collaboration of the team responsible for customer engagement with the team responsible for resolution & product improvement. This convergence of processes and collaboration will transform what the traditional customer service solution fails to address.
This ideology of ServiceNow, to help the customer service agents to identify and fix the root cause of issues instead of focusing solely on customer issues and finding ways to resolve them, is just amazing. It is pretty sure that it will reduce the case volume and service costs.
This inspiring application made Sensiple to develop a complementary solution to Servicenow CSM, in order to facilitate the customers adapting this great application. Sensiple as a Servicenow Technology partner already developed Skype for business integration with Servicenow service management. Currently we are engaged ourselves in integrating Skype for business / Lync with Servicenow CSM. We also have plans to leverage ServiceNow OpenFrame and integrate Skype for Business enterprise voice with ServiceNow CSM application.
Sensiple believes that, these solutions will help companies who are already invested on SfB / O365 to leverage and improve their customer engagement experience and also team productivity.
For more details http://skype4b.sensiple.com
Sensiple Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award
Sensiple is pleased to announce that TMC, a global integrated media company, has awarded Sensiple’s Skype4B Adapter with its 2015 Internet Telephony Skype for Business Pioneer Award.
Sensiple Skype4B Adapter is a single smart solution that handles intelligent routing, streamlined customer management, and unified reporting across all channels like chat, call and voice.
Sensiple is now bringing it all together—the familiar experience of Skype4B that your customers and employees have come to know and love, with the power of your helpdesk/Contact centre.
“Our philosophy is to help every Skype for Business user increase the value of their investment while delivering quality customer care, “said Aras Pillai, VP Customer Experience, Sensiple. “We are extremely delighted to receive this award from TMC, which recognizes Sensiple’s effort of transforming enterprises based on Microsoft’s vision of Connecting People Everywhere,” Mr. Aras added.
TMC is a global media company, and INTERNET TELEPHONY magazine is renowned as an authority in IP communications. The 2015 INTERNET TELEPHONY Skype for Business Pioneer Award is presented to companies whose products and services enable businesses of any size to leverage the Microsoft Skype for Business platform for exceptional communications and collaboration experiences for their users.
Sensiple is a global provider of Unified Self-Service and Customer Experience solutions. Sensiple’s Skype4B Adapter allows end users to contact their support centre via Skype for Business and benefit from a simple and flexible interactive support experience that is automatically logged and tracked by major support desk products like ServiceNow, Zendesk, Remedy, LANDESK, and ManageEngine.
Sensiple is proud to receive the 2015 INTERNET TELEPHONY Skype for Business Pioneer Award and looks forward to continued innovation of our Skype for Business offerings. We sincerely thank TMC and INTERNET TELEPHONY magazine for this honour.
Sensiple shortlisted for Global Payments Awards - 2015
Mobile Money & Digital Payments Global have shortlisted Sensiple’s Voice Biometrics Solution for Best Payment Deployment in the Americas. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey this December.
These awards recognize companies for their exceptional contribution and advancement in the Global Payments arena. These awards celebrate organizations that have worked untiringly to bring out the most successful and massive payment deployment programs across the world.
Sensiple is really thrilled to be a finalist for the Securing Payments Award. The Securing Payments Award category honours implementation of new technology that has secured industry trust and security.
The shortlist highlights our innovation in the exciting, fast-changing world of payments. Sensiple has been recognized for implementing a novel, streamlined Voice Biometric Mobile PIN Reset solution for International Telecommunication Company that services 56 million customers in Africa and Hispanic America.
Mobile Money & Digital Payments Global announced the shortlisted nominees for their 2015 Global Payments Awards in their website.
Voting is open between 26th October 2015 to November 13, 2015. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey coming December.
Sensiple now a proud LANDESK One Technology Partner
Sensiple proudly announces that we are LANDESK One Technology Partner and will provide Lync CTI Adapter solution integration to improve your Customer Experience. Read More…
Lync Adapter now listed under HDI Connect Buyer's Guide
- Sensiple is glad to announce that our solution “Lync Adapter” is successfully listed in Zendesk Apps marketplace
- Sensiple is pleased to inform that our solution “Lync Adapter” is listed in HDI Connect Buyer's Guide, under the category of Chat Tool & Unified Communication.
Our Voice Biometric partner Auraya given US patent rights
Sensiple is happy to announce that our Voice Biometric technology partner Auraya has been granted US patent rights!!!. Read more...
Sensiple’s Password Reset System now listed under HDI Connect Buyer's Guide
Sensiple Password Reset System is listed in HDI Connect buyers Guide.
Metrica Systems and Sensiple join hands in a Strategic Partnership
Metrica Systems and Sensiple today announced a strategic partnership to help our global customers in enhancing their Customer Experience Analytical Capabilities.
Metrica systems and Sensiple today announced a strategic partnership to help organizations boost their cross-channel customer experience.
Metrica Systems is an emerging leader in Customer Experience Analytics solutions and has deployed its solution for top-tier players. The driving principle of Metrica's analytics solutions is the elimination of the traditional isolated views of customer interactions by unifying and analyzing data from multiple service delivery channels to achieve service excellence holistically.
"Customer Interaction is increasingly becoming cross-channel, voluminous and unstructured. Monitoring customer journey across Contact Center, IVR, Web, Email, Chat and Social Media channels to reduce customer effort is a big challenge. Metrica's CenterWorks Customer Experience Analytics Platform provides single view of customer interactions in real-time. It empowers key stakeholders with actionable insights for taking decisions to eliminate customer pain points quickly. Our partnership with Sensiple will help organizations deliver exceptional cross-channel customer experience" said Ayappane, Managing Director of Metrica Systems.
"Our Partnership with Metrica Systems will help us provide enhanced Customer Experience Analytics capabilities to our existing customer experience management services," said Aras Pillai, Vice President – Client Services
Clive Summerfield, CEO and Founder of ArmorVox, our Proud Partner, was selected to present at TEDxCanberra 2012
Our Proud partner ArmorVox CEO and Founder, Clive Summerfield, was selected to present at TEDxCanberra 2012.
Sensiple awarded Advanced Enterprise Architecture on DOT NET platform by Tell Eureka Inc
Sensiple awarded Advanced Enterprise Architecture on DOT NET platform by Tell Eureka Inc
Iowa Technology Summit
We’re proud to sponsor the Iowa Technology Summit, because of the caliber of content and value Sensiple regularly receives from TAI’s programming. Learn from industry thought leaders across four educational tracks: Cloud, Security, Innovation & Leadership.
We would be delighted to discuss the Trending Technology’s for your industry, help improve your process and increase your customer satisfaction and market reach.
Our Service Offerings
- ITSM
- Cloud & Infra
- Customer Experience
- Mobility
- Data Transformation Services
- Testing Services
UNO Customer Experience Management
Approaches/ - University of Nebraska Omaha (UNO) College of Business Administration and Sensiple are proud to host this event on Customer Experience Management.