Skype4B Adapter Renamed as Tryvium Desk, a Product by Sensiple

Sensiple, a provider of IT products and Services for more than 18 years, announced today the renaming of its flagship product Skype4B Adapter to Tryvium desk. Among the other changes will be its logo, tagline and domain name.

Our Unified Customer Experience product has been seeded, incubated & grown over a period of two years in Sensiple. In this span of time, “Tryvium desk has undergone multiple iterations that resulted in a matured product which has gained a lot of traction in the market and opened the gates for many billion dollar companies including fortune 500 to enter Sensiple customer base. Now, even more than ever, our strong pipeline of customers points us to the fact that we have an amazing product which can help ourselves to establish as a leader in the industry. “says Sadeesh Venugopal Founder & CEO, Sensiple.

“Trivium Desk is an enterprise collaboration platform which extends the Skype for Business functionality to all industry-leading Service Desks / CRM tools,” said Suresh Govindraj, AVP - Business and Technology. “Our market research confirmed that evolving our name, was an appropriate strategic move for us. While we wanted to reflect our work in the new naming accurately, we also wanted to enable opportunities to market the product in pursuit of new opportunities for future growth and expansion.”

Sensiple’s Tryvium Desk integrates with ITSM / CRM tools to provide improved customer experience. It helps enterprises to leverage their existing Skype for Business by allowing agents to seamlessly access service desk tickets within the Microsoft Skype for Business / Skype4B / O365. This helps the agent to understand the context of the customer call and to engage in a context aware conversation with the end user. To know more visit us at https://tryviumdesk.sensiple.com/

Sensiple Launched Kaptiche - Advanced Intelligent Data Capture Software To Optimize Document Processing

Advanced Intelligent Data Capture Software To Optimize Document Processing - The Kaptiche

Sensiple has announced the launch of its new document capture software, Kaptiche which transforms any documents into digital format.

“Kaptiche is an enterprise data capture solution that enables organizations of all sizes to transform any documents into actionable information no matter how they are received.” said Kumar Murugan, Partner, Managing Director & COO, Sensiple.

Why Kaptiche Stays Ahead Amongst Its Competitors?

“The unique automated document capture tool accepts data input from various physical documents. It recognizes information from fax, email, scanners, multi-function peripherals, content services, document repositories, mobile devices or through an outsourced business process organization. Our application secures all your scanned information  either in a pre-specified storage location or else backs it up in the cloud . The processed documents are indexed and tagged for keyword search or full-text search functionalities” Said Vinodh Kombissan, Director – Business & Technology, Sensiple.

CMMI News

As a part of continuously revamping and prepping ourselves for the market, we had been systematically redefining the process and setting standards. After continuous hard work, systematic execution, good cross-departmental teamwork with the direction of our QMS team, we are immensely happy to announce that our organization has been certified as a CMMI level 3 company. CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve our performance and help us serve the customer better.

Our CMMI Maturity Level rating implies that:

• Our work and processes have received the highest form of third-party validation
• We manage projects with an established set of practices
• We’re dedicated to continuous improvement and producing great work that makes a difference to our customers

Sensiple Partners with Amazon Web Services

Sensiple has recently collaborated with Amazon Web Services helping global enterprises achieve business transformation and stay ahead in the competition. Being an Amazon consulting partner, Sensiple can now help customers design, architect, build, migrate, and manage their workloads and applications on AWS.

Our partnership with AWS is a great asset to us as this gives us the expertise, in addition to an access to the complete suite of resources. By this, we serve our customers better with tailor-made solutions and meet their specific requirements. As an APN Consulting Partner, we also hold access to a range of resources and training material that helps us support our customers as they deploy, run, and manage their applications in the AWS Cloud.

Sensiple wants to be on the forefront of delivering additional value to our customers and we believe that our new partnership with Amazon Web Services would help us better serve our customers with a worthwhile cloud experience.

Sensiple integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM)

ServiceNow recently announced Customer Service Management (CSM) during their Knowledge’16 conference. Inspired by the CSM application, Sensiple is currently integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM).

Servicenow Customer Service Management is truly an evolutionary application that brings collaboration of the team responsible for customer engagement with the team responsible for resolution & product improvement. This convergence of processes and collaboration will transform what the traditional customer service solution fails to address.

This ideology of ServiceNow, to help the customer service agents to identify and fix the root cause of issues instead of focusing solely on customer issues and finding ways to resolve them, is just amazing. It is pretty sure that it will reduce the case volume and service costs.

This inspiring application made Sensiple to develop a complementary solution to Servicenow CSM, in order to facilitate the customers adapting this great application. Sensiple as a Servicenow Technology partner already developed Skype for business integration with Servicenow service management. Currently we are engaged ourselves in integrating Skype for business / Lync with Servicenow CSM. We also have plans to leverage ServiceNow OpenFrame and integrate Skype for Business enterprise voice with ServiceNow CSM application.

Sensiple believes that, these solutions will help companies who are already invested on SfB / O365 to leverage and improve their customer engagement experience and also team productivity.

For more details http://skype4b.sensiple.com

Sensiple shortlisted for Global Payments Awards - 2015

Mobile Money & Digital Payments Global have shortlisted Sensiple’s Voice Biometrics Solution for Best Payment Deployment in the Americas. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey this December.

These awards recognize companies for their exceptional contribution and advancement in the Global Payments arena. These awards celebrate organizations that have worked untiringly to bring out the most successful and massive payment deployment programs across the world.

Sensiple is really thrilled to be a finalist for the Securing Payments Award. The Securing Payments Award category honours implementation of new technology that has secured industry trust and security.

The shortlist highlights our innovation in the exciting, fast-changing world of payments. Sensiple has been recognized for implementing a novel, streamlined Voice Biometric Mobile PIN Reset solution for International Telecommunication Company that services 56 million customers in Africa and Hispanic America.

Mobile Money & Digital Payments Global announced the shortlisted nominees for their 2015 Global Payments Awards in their website.

Voting is open between 26th October 2015 to November 13, 2015. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey coming December.

Sensiple now a proud LANDESK One Technology Partner

Sensiple proudly announces that we are LANDESK One Technology Partner and will provide Lync CTI Adapter
solution integration to improve your Customer Experience. Read More…

Our Voice Biometric partner Auraya given US patent rights

Sensiple is happy to announce that our Voice Biometric technology partner Auraya has been granted US patent rights!!!. Read more...

Metrica Systems and Sensiple join hands in a Strategic Partnership

Metrica Systems and Sensiple today announced a strategic partnership to help our global customers in enhancing their Customer Experience Analytical Capabilities.

Metrica systems and Sensiple today announced a strategic partnership to help organizations boost their cross-channel customer experience.

Metrica Systems is an emerging leader in Customer Experience Analytics solutions and has deployed its solution for top-tier players. The driving principle of Metrica's analytics solutions is the elimination of the traditional isolated views of customer interactions by unifying and analyzing data from multiple service delivery channels to achieve service excellence holistically.

"Customer Interaction is increasingly becoming cross-channel, voluminous and unstructured. Monitoring customer journey across Contact Center, IVR, Web, Email, Chat and Social Media channels to reduce customer effort is a big challenge. Metrica's CenterWorks Customer Experience Analytics Platform provides single view of customer interactions in real-time. It empowers key stakeholders with actionable insights for taking decisions to eliminate customer pain points quickly. Our partnership with Sensiple will help organizations deliver exceptional cross-channel customer experience" said Ayappane, Managing Director of Metrica Systems.

"Our Partnership with Metrica Systems will help us provide enhanced Customer Experience Analytics capabilities to our existing customer experience management services" said Aras Pillai, Vice President – Client Services