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A LEADING ELECTRONIC SECURITIES AND FOREIGN-CURRENCY TRADING MARKET IN SOUTH AMERICA SELECTS SENSIPLE’S PHIFIX TEST SUITE AS ITS FIX TRADING INFRASTRUCTURE VALIDATION PLATFORM FOR HIGH PERFORMANCE TRADING.
Sensiple Inc., a FinTech provider of best-in-class FIX Protocol-based solutions for buy-side, sell-side, intermediaries and venues, today announced that a leading electronic securities and foreign-currency trading market in South America has selected PhiFIX Test Suite as its FIX trading infrastructure validation platform.
They started to operate in 1989, has more than 18 years' experience in the field of electronic financial transactions for trading both government and private fixed-income securities, foreign currencies. At present, they are a self-regulated entity supervised by the National Securities Commission.
The client’s existing FIX testing tool contradicted support for multiple test scenarios and the user interface was highly complex. Due to this challenges, they were looking for a reliable FinTech player to depend on for their infrastructure validation, and Sensiple Inc. offered its solution to solve these challenges.
Speaking on this engagement, CTO of the leading electronic securities and foreign-currency trading market in South America stated, "PhiFIX Test Suite can configure the amount of tests that we consider necessary and fits perfectly to all types of tests with multiple test scenarios. With PhiFIX Test Suite we can continue to perform complete trading infrastructure validation. Multiple sessions can be created and it runs simultaneously. The interface is user friendly, which reduces the dependencies."
PhiFIX Test Suite solution designed to protect against large-scale systematic errors, and to deliver immediate benefits in the critical areas of compliance and growth. PhiFIX Continuous automation allows functionality to be deployed to production faster, with higher quality and at a lower total cost of ownership.
To conclude the statement, Vijay Gopal, Business Head, BFSI, Sensiple Inc. explained "PhiFIX Test Suite can fulfill all requirements in terms of usability and the framework will help in achieving the personalized requirements in quick time for better and faster FIX Session testing to enable high frequency trading. Our client recognizes our value-centric approach and tactical means we provide for their business challenges. We are very excited to work with their team as their collaboration can enhance their business growth and make us understand the industry pace."
This association is looking forward to enable operational efficiency with reduced cost of ownership and flexibility to customize the client’s adapted requirements with technical resources for advise & training.
About Sensiple:
Sensiple Inc. is a world class FinTech solution provider based out of New Jersey, offering state-of-the-art technology solutions and IT services across BFSI Industry. Sensiple’s expertise is built upon 2500+ man years of experience with center of excellence and dedicated R & D team. Sensiple was an early adopter of FIX protocol and it offers solutions to client’s business needs across the entire spectrum of banking, financial operations and trading workflow complementing with latest technology which aids market participants to maintain a competitive advantage in the current scenario.
For more info, visit www.sensiple.com
About the Client:
A leading electronic securities and foreign-currency trading market in South America, based on a modular electronic platform running on specific IT supports, where both government and private fixed-income securities, foreign currencies and swaps are transacted, as well as currency and interest rate futures.
A LEADING COMMODITY EXCHANGE IN ASIA-PACIFIC SELECTS SENSIPLE’S PHIFIX TEST SUITE AS ITS FIX TRADING INFRASTRUCTURE VALIDATION PLATFORM FOR SEAMLESS HIGH FREQUENCY TRADING.
Sensiple Inc., a FinTech provider of best-in-class FIX Protocol-based solutions for buy-side, sell-side, intermediaries and venues, today announced that, a leading commodity exchange in Asia-pacific has selected PhiFIX Test Suite as its FIX trading infrastructure validation platform.
Since the Exchange’s launch on 2003, it has been providing an online commodity exchange platform for market participants to trade in commodity derivatives. They have around 83% of Agriculture market share in India with 13000+ number of terminals in 1000+ locations.
The client faced high cost of ownership, minimized support during India trading hours, rigidity in customizing their testing requirement, non-availability of domain technical resources and sudden surge of price, when required additional licenses. These reasons pushed them to look for a better FinTech player in the market, where Sensiple offered its expertise to sort out the challenges.
Speaking on this engagement, VP, FIX Implementation of the leading commodity exchange mentioned, "We are happy to appreciate the efforts of Sensiple Team for providing us the suitable testing tool, which helped us in automating our FIX and FAST gateways protocol. The team has responded promptly in enhancing the application to meet our customization requirements over the existing FIX Test Suite.”
PhiFIX Test Suite is fulfilling their requirements in terms of usability for testing their FIX-based OMS, Market Data, Post-Trade and Drop Copy systems with more than 3000+ test cases and its framework helped them to achieve our custom requirements in quick time. The exchange appreciated Sensiple for the immense support during their test suite replacement engagement and also helped in reducing their IT investment considerably compared to other products in the market. "
Mr. Vijay Gopal, Business Head, BFSI, Sensiple Inc., explained "PhiFIX Test Suite can perform best implementation practices, operational advantages and best-in-class infrastructure validation with secured framework for better and faster FIX Session testing to enable high frequency trading. They recognize our customer-focused approach and the prompt solution we provide for their challenges, and we are excited to work with their team as they speed up the pace of their business growth."
This collaboration saves high cost of ownership and will provide support during trading hours of India. PhiFIX offered flexibility to customize the adapted requirements of the client and provided technical resources for advise and training during IST. Flexibility and usability was another major concern that was resolved by PhiFIX.
About Sensiple:
Sensiple Inc. is a world class FinTech solution provider based out of New Jersey, offering state-of-the-art technology solutions and IT services across BFSI Industry. Sensiple’s expertise is built upon 2500+ man years of experience with center of excellence and dedicated R & D team. Sensiple was an early adopter of FIX protocol and it offers solutions to client’s business needs across the entire spectrum of banking, financial operations and trading workflow complementing with latest technology which aids market participants to maintain a competitive advantage in the current scenario.
For more info, visit www.sensiple.com
About Client:
It is a leading online commodity exchange in Asia-pacific with independent board of directors and provides a commodity exchange platform for market participants to trade in commodity derivatives. It is a public limited company, and obtained its Certificate for Commencement of Business on 9 May 2003. It commenced operations on 15 December 2003.
TNS ENABLES SENSIPLE TO BRING VITAL MiFID II COMPLIANCE SOLUTION TO FRANKFURT DATA CENTER
Capital markets & Banking technology specialist Sensiple Inc. is bringing its RegTech product SETREGA for MiFID II, SFTR & EMIR compliance & reporting process to the strategically important FR2 data center in Frankfurt, thanks to a new agreement with Transaction Network Services (TNS).
Sensiple will avail TNS’ managed hosting, colocation and connectivity service to give market participants fast, secure and efficient access to its critical Regtech system which is designed to integrate with any financial services firm which includes Buy/Sell-side & Venues. It can collect, transform & process the regulatory data and generate regulatory reports in specific formats with minimal customization thus making firms to adopt RegTech infrastructure quicker & simpler . It can also provide monitoring & governance for various compliance requirements for any financial institution.
“This is an exciting step forward for us as we work to make MiFID II compliance easier for financial market participants operating in Europe,” “Our Goal is to help different types of Capital Markets participants to adopt regulatory compliance in a cost effective manner, where cloud infrastructure would enable them to adopt RegTech in a simpler and faster manner while developing Error free and on time reports in a secured way” said Kumaraswamy, Managing Director & COO at Sensiple.
“SETREGA is configured to MiFID II, SFTR and EMIR, as well as BASEL 123 and the Dodd-Frank Act requirements, making it a highly focused and critical tool for banking institutions, buy and sell-side firms and the venues themselves. SENSIPLE also offer other array of products like PhiFIX Multiprotocol solutions, PHOKAST post-trade solution for buy/sell-side & venues & Swapcue as it mobility, trading & wealth management platform.
“We have partnered with TNS because of its ability to offer a secure SaaS based model that reduces our CapEx investments and future-proof our service offering. TNS delivers a fully managed, cost-effective, technologically advanced solution and brings the added benefit of its extensive secure trading extranet.”
MiFID II requires firms to replace traditional manual reporting with automated end-to-end processes that include data collection, validation, report generation and submission. It is critical that the systems adopted are error-free, easy-to-use, deliver on-time reports and include better validation checks to ensure compliance.
Stefano Durdic, Managing Director of TNS’ Financial Services business, said: “We are delighted to be working with Sensiple. Today’s announcement addresses the significant demand for access to innovative and cost-effective solutions that can reduce the burden that MiFID II, SFTR & EMIR has placed on firms.
“TNS’ solution is a flexible and scalable approach that will support Sensiple as demand evolves. Over the next five years Sensiple anticipates Europe to be one of its biggest growth areas as further new regulations are expected to be imposed on the continent. We look forward to responding to this demand and helping the financial markets meet the challenge of MiFID II.”
TNS’ solution replaces Sensiple’s existing client-hosted model. This will shorten Sensiple’s customer onboarding process and provide further competitive advantage by making Sensiple one of the few providers that can offer a cloud-based solution. Existing on-net TNS customers wishing to use the SETREGA service will be able to establish a connection within a matter of days. This engagement with TNS will also help SENSIPLE to offer its solutions in a global scale which includes Americas, Asia Pacific & Middle East & African regions.
Optimized for electronic trading, TNS’ robust secure network is relied on by the global financial markets for mission-critical connectivity to multiple diverse trading partners. Many of the world’s most prominent and influential buy- and sell-side institutions, market data and software vendors, exchanges and alternative trading venues have selected TNS’ network. Resilient connectivity is assured by there being no single point of failure across the TNS core network and by connected firms choosing from a variety of diverse physical connections.
TNS’ multi-asset class connectivity platform supports market data, FIX connectivity and all trading protocols. TNS’ services are supported by 24x7x365 monitoring and helpdesk support. TNS’ team have been actively involved in the FIX Trading Community for many years and regularly participate in industry events and serve on working group committees. To find out more visit www.tnsfinancial.com.
About Transaction Network Services:
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. TNS offers a broad range of networks and innovative value-added services which enable transactions and the exchange of information in diverse industries such as retail, banking, payment processing, telecommunications and the financial markets.
Founded in 1990 in the United States, TNS has grown steadily and now provides services in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented multiple data networks which support a variety of widely accepted communications protocols and are designed to be scalable and accessible by multiple methods.
For further information, please contact:
Clare Cockcroft / Rachel Watson
TNS TNS
PR Director PR Manager
T: +44 (0)114 292 0163 / +1 703 814 8065
E: pr@tnsi.com
About Sensiple:
Sensiple Inc. is a world class FinTech solution provider based out of New Jersey, offering state-of-the-art technology solutions and IT services across BFSI Industry. Sensiple’s expertise is built upon 2500+ man years of experience with center of excellence and dedicated R&D team. Sensiple offers solutions to client’s business needs across the entire spectrum of banking, financial operations and trading workflow complementing with latest technology which aids market participants to maintain a competitive advantage in the current scenario.
Sensiple Inc., a New Jersey corporation, established in 1999. Our footprints around the globe help us to ensure that we consistently maintain our delivery standards. We deliver IT products and services in the areas of Customer Experience, Digital & Enterprise Transformation, Infrastructure and Independent Testing from ideation to execution, giving our clients an edge to outperform the competition. To find out more, visit www.sensiple.com
For further information, please contact:
Naveen Chandhu Sivadasan
Sensiple Inc.
Associate Manager
T: 044 4741 9000 Extn. 588
JSE LISTED SENSIPLE AS AN AUTHORIZED INDEPENDENT SOFTWARE VENDOR FOR ITS ITAC PROJECT!
Sensiple Software Solutions is proud to announce that South Africa’s largest and oldest Stock Exchange, Johannesburg Stock Exchange (JSE) has listed Sensiple as one of its authorized Independent Software Vendor (ISV) after successfully testing the real-time clearing & settlement solutions to manage the post-trade processes for JSE’s ITaC clients. The ITaC project is a multi‐year programme focused on the introduction of an integrated solution for the JSE’s trading and clearing services.
Sensiple’s PHOKAST RTC supports derivatives markets and processes the post-trade services like Deal & Position Management, Allocations, Risk Parameter Maintenance and Margin calculations, Info Subscription, Reference Data, Admin & Error Handling & Replay Request, Member management and Commission Management. It also performs Post-Trade Services for Clearing Member like Clearing Member Balancing and Settlement Management.
PHOKAST RTC solution is an Application Programming Interface (API) developed to work as a User-Interface (UI) to Exchange Real-Time clearing solution. The end users of the product; both Clearing Members & Trading Members will be able to perform end-to-end Clearing & Settlement as well as Deal & Position Management functions respectively. With the Exchange Real-Time Clearing platform, PHOKAST-RTC helps to reduce clearing & settlement life-cycle to near T-0 in today’s competitive marketplaces.
Mr. Kumar Murugan, Managing Director & Chief Operating Officer at Sensiple Software Solutions stated, “We have developed multiple post-trade services for our clientele and we know for sure PHOKAST RTC will influence the market in the forthcoming years and will be our flagship product. It was overall a great experience, and the JSE authorization is a real win for us. Our team strived to implement this efficiently within a few months of given time, and we would like to thank JSE for their kind co-operation.”
On this occasion, Mr. Vijay Gopal, AVP Business & Technology (Capital Markets) commented,” PHOKAST is a maturing, agile & competitive suite of products to meet the high industry standards of comprehensive Clearing & Settlement Solution to Buy-side, Sell-Side & Exchanges/Intermediary institutions. The solutions are attuned to the workflows of individual Institutions and thereby enable Post-trade technologies as a vanguard of SENSIPLE’s innovations. PHOKAST-RTC solution is the frontrunner in PHOKAST cluster, which is built with state-of-the-art technologies and through the vision of Capital Market SMEs”.
Mr. Prabhu, Director of Sales (Capital Markets) at Sensiple explained, “The prompt accomplishment of building PHOKAST-RTC from scratch has validated the 18 years of Sensiple’s efficiency, capability, and expertise. We firmly believe that PHOKAST RTC can bring value to its end users and its seamless integration conformed to the minimum requirements for JSE Integrated Trading and Clearing (ITaC) project.
Skype4B Adapter Renamed as Tryvium Desk, a Product by Sensiple
Sensiple, a provider of IT products and Services for more than 18 years, announced today the renaming of its flagship product Skype4B Adapter to Tryvium desk. Among the other changes will be its logo, tagline and domain name.
Our Unified Customer Experience product has been seeded, incubated & grown over a period of two years in Sensiple. In this span of time, “Tryvium desk has undergone multiple iterations that resulted in a matured product which has gained a lot of traction in the market and opened the gates for many billion dollar companies including fortune 500 to enter Sensiple customer base. Now, even more than ever, our strong pipeline of customers points us to the fact that we have an amazing product which can help ourselves to establish as a leader in the industry. “says Sadeesh Venugopal Founder & CEO, Sensiple.
“Trivium Desk is an enterprise collaboration platform which extends the Skype for Business functionality to all industry-leading Service Desks / CRM tools,” said Suresh Govindraj, AVP - Business and Technology. “Our market research confirmed that evolving our name, was an appropriate strategic move for us. While we wanted to reflect our work in the new naming accurately, we also wanted to enable opportunities to market the product in pursuit of new opportunities for future growth and expansion.”
Sensiple’s Tryvium Desk integrates with ITSM / CRM tools to provide improved customer experience. It helps enterprises to leverage their existing Skype for Business by allowing agents to seamlessly access service desk tickets within the Microsoft Skype for Business / Skype4B / O365. This helps the agent to understand the context of the customer call and to engage in a context aware conversation with the end user. To know more visit us at https://tryviumdesk.sensiple.com/
Sensiple Launches FulCloud an Enterprise Grade Hyper-Converged Private Cloud Platform
Sensiple has announced the launch of its new Hyper-converged private cloud platform, FulCloud .
"Sensiple is specialized in deploying Enterprise grade hyper-converged private cloud powered by Red Hat OpenStack Platform within your Data Centre .This helps all your applications and data to remain within your premises and still enjoy all the benefits of a cloud – like elasticity, reliability, quick deployment, server consolidation, storage optimization and less carbon footprint. Thus the ROI will start right from day-one " Said Sadeesh Venugopal, CEO and Partner, Sensiple. "
FulCloud platform offers an architected solution (design, build, migrate and operate) using underlying Commodity hardware, network and storage that provides guarantee of highest recovery and availability. It caters to enterprises with unique data privacy requirements offered through Hyper-converged, Software defined – Storage and Network solution, and is maintained and operated by FulCloud platform using industry standard best practices and processes.," Said, Vinodh, Director of Business and Technology, Sensiple.
Sensiple Launched Kaptiche - Advanced Intelligent Data Capture Software To Optimize Document Processing
Advanced Intelligent Data Capture Software To Optimize Document Processing - The Kaptiche
Sensiple has announced the launch of its new document capture software, Kaptiche which transforms any documents into digital format.
“Kaptiche is an enterprise data capture solution that enables organizations of all sizes to transform any documents into actionable information no matter how they are received.” said Kumar Murugan, Partner, Managing Director & COO, Sensiple.
Why Kaptiche Stays Ahead Amongst Its Competitors?
“The unique automated document capture tool accepts data input from various physical documents. It recognizes information from fax, email, scanners, multi-function peripherals, content services, document repositories, mobile devices or through an outsourced business process organization. Our application secures all your scanned information either in a pre-specified storage location or else backs it up in the cloud . The processed documents are indexed and tagged for keyword search or full-text search functionalities” Said Vinodh Kombissan, Director – Business & Technology, Sensiple.
ISO Certified
As a part of continuous revamp of our processes through the rigorous evaluation of Information Security, we are pleased to announce that we have been certified with ISO 27001:2013 (Information Security Management System). By achieving this internationally recognized certification, Sensiple has demonstrated its commitment to data protection and continuous improvement. Our certification to ISO 27001 demonstrates to existing and potential customers that our organization has defined and put in place best-practice for information security processes. We are compliant with a set of policies & procedures for systematically managing our organization’s sensitive data, risk and ensure business continuity by pro-actively limiting the impact of security breach
CMMI News
As a part of continuously revamping and prepping ourselves for the market, we had been systematically redefining the process and setting standards. After continuous hard work, systematic execution, good cross-departmental teamwork with the direction of our QMS team, we are immensely happy to announce that our organization has been certified as a CMMI level 3 company. CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve our performance and help us serve the customer better.
Our CMMI Maturity Level rating implies that:
- Our work and processes have received the highest form of third-party validation
- We manage projects with an established set of practices
- We’re dedicated to continuous improvement and producing great work that makes a difference to our customers
Sensiple Partners with Amazon Web Services
Sensiple has recently collaborated with Amazon Web Services helping global enterprises achieve business transformation and stay ahead in the competition. Being an Amazon consulting partner, Sensiple can now help customers design, architect, build, migrate, and manage their workloads and applications on AWS.
Our partnership with AWS is a great asset to us as this gives us the expertise, in addition to an access to the complete suite of resources. By this, we serve our customers better with tailor-made solutions and meet their specific requirements. As an APN Consulting Partner, we also hold access to a range of resources and training material that helps us support our customers as they deploy, run, and manage their applications in the AWS Cloud.
Sensiple wants to be on the forefront of delivering additional value to our customers and we believe that our new partnership with Amazon Web Services would help us better serve our customers with a worthwhile cloud experience.
Sensiple Skype4B Adapter in ServiceNow App Store
Sensiple has recently listed Skype4B Adapter for ServiceNow in ServiceNow App Store
Integrating ServiceNow Incident, Request, User Management with Skype for Business (SfB) / Lync / O365. Skype4B Adapter extends SfB collaboration to ServiceNow Service Teams. Sensiple’s Skype4B adapter redefines the way interaction happens within the service desks by extending unified communication & collaboration across your service delivery teams and employees or external customers.
Sensiple integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM)
ServiceNow recently announced Customer Service Management (CSM) during their Knowledge’16 conference. Inspired by the CSM application, Sensiple is currently integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM).
Servicenow Customer Service Management is truly an evolutionary application that brings collaboration of the team responsible for customer engagement with the team responsible for resolution & product improvement. This convergence of processes and collaboration will transform what the traditional customer service solution fails to address.
This ideology of ServiceNow, to help the customer service agents to identify and fix the root cause of issues instead of focusing solely on customer issues and finding ways to resolve them, is just amazing. It is pretty sure that it will reduce the case volume and service costs.
This inspiring application made Sensiple to develop a complementary solution to Servicenow CSM, in order to facilitate the customers adapting this great application. Sensiple as a Servicenow Technology partner already developed Skype for business integration with Servicenow service management. Currently we are engaged ourselves in integrating Skype for business / Lync with Servicenow CSM. We also have plans to leverage ServiceNow OpenFrame and integrate Skype for Business enterprise voice with ServiceNow CSM application.
Sensiple believes that, these solutions will help companies who are already invested on SfB / O365 to leverage and improve their customer engagement experience and also team productivity.
For more details http://skype4b.sensiple.com
Sensiple Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award
Sensiple is pleased to announce that TMC, a global integrated media company, has awarded Sensiple’s Skype4B Adapter with its 2015 Internet Telephony Skype for Business Pioneer Award.
Sensiple Skype4B Adapter is a single smart solution that handles intelligent routing, streamlined customer management, and unified reporting across all channels like chat, call and voice.
Sensiple is now bringing it all together—the familiar experience of Skype4B that your customers and employees have come to know and love, with the power of your helpdesk/Contact centre.
“Our philosophy is to help every Skype for Business user increase the value of their investment while delivering quality customer care, “said Aras Pillai, VP Customer Experience, Sensiple. “We are extremely delighted to receive this award from TMC, which recognizes Sensiple’s effort of transforming enterprises based on Microsoft’s vision of Connecting People Everywhere,” Mr. Aras added.
TMC is a global media company, and INTERNET TELEPHONY magazine is renowned as an authority in IP communications. The 2015 INTERNET TELEPHONY Skype for Business Pioneer Award is presented to companies whose products and services enable businesses of any size to leverage the Microsoft Skype for Business platform for exceptional communications and collaboration experiences for their users.
Sensiple is a global provider of Unified Self-Service and Customer Experience solutions. Sensiple’s Skype4B Adapter allows end users to contact their support centre via Skype for Business and benefit from a simple and flexible interactive support experience that is automatically logged and tracked by major support desk products like ServiceNow, Zendesk, Remedy, LANDESK, and ManageEngine.
Sensiple is proud to receive the 2015 INTERNET TELEPHONY Skype for Business Pioneer Award and looks forward to continued innovation of our Skype for Business offerings. We sincerely thank TMC and INTERNET TELEPHONY magazine for this honour.
Sensiple shortlisted for Global Payments Awards - 2015
Mobile Money & Digital Payments Global have shortlisted Sensiple’s Voice Biometrics Solution for Best Payment Deployment in the Americas. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey this December.
These awards recognize companies for their exceptional contribution and advancement in the Global Payments arena. These awards celebrate organizations that have worked untiringly to bring out the most successful and massive payment deployment programs across the world.
Sensiple is really thrilled to be a finalist for the Securing Payments Award. The Securing Payments Award category honours implementation of new technology that has secured industry trust and security.
The shortlist highlights our innovation in the exciting, fast-changing world of payments. Sensiple has been recognized for implementing a novel, streamlined Voice Biometric Mobile PIN Reset solution for International Telecommunication Company that services 56 million customers in Africa and Hispanic America.
Mobile Money & Digital Payments Global announced the shortlisted nominees for their 2015 Global Payments Awards in their website.
Voting is open between 26th October 2015 to November 13, 2015. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey coming December.
Sensiple now a proud LANDESK One Technology Partner
Sensiple proudly announces that we are LANDESK One Technology Partner and will provide Lync CTI Adapter solution integration to improve your Customer Experience. Read More…
Lync Adapter now listed under HDI Connect Buyer's Guide
- Sensiple is glad to announce that our solution “Lync Adapter” is successfully listed in Zendesk Apps marketplace
- Sensiple is pleased to inform that our solution “Lync Adapter” is listed in HDI Connect Buyer's Guide, under the category of Chat Tool & Unified Communication.
Our Voice Biometric partner Auraya given US patent rights
Sensiple is happy to announce that our Voice Biometric technology partner Auraya has been granted US patent rights!!!. Read more...
Sensiple’s Password Reset System now listed under HDI Connect Buyer's Guide
Sensiple Password Reset System is listed in HDI Connect buyers Guide.
Metrica Systems and Sensiple join hands in a Strategic Partnership
Metrica Systems and Sensiple today announced a strategic partnership to help our global customers in enhancing their Customer Experience Analytical Capabilities.
Metrica systems and Sensiple today announced a strategic partnership to help organizations boost their cross-channel customer experience.
Metrica Systems is an emerging leader in Customer Experience Analytics solutions and has deployed its solution for top-tier players. The driving principle of Metrica's analytics solutions is the elimination of the traditional isolated views of customer interactions by unifying and analyzing data from multiple service delivery channels to achieve service excellence holistically.
"Customer Interaction is increasingly becoming cross-channel, voluminous and unstructured. Monitoring customer journey across Contact Center, IVR, Web, Email, Chat and Social Media channels to reduce customer effort is a big challenge. Metrica's CenterWorks Customer Experience Analytics Platform provides single view of customer interactions in real-time. It empowers key stakeholders with actionable insights for taking decisions to eliminate customer pain points quickly. Our partnership with Sensiple will help organizations deliver exceptional cross-channel customer experience" said Ayappane, Managing Director of Metrica Systems.
"Our Partnership with Metrica Systems will help us provide enhanced Customer Experience Analytics capabilities to our existing customer experience management services," said Aras Pillai, Vice President – Client Services
Clive Summerfield, CEO and Founder of ArmorVox, our Proud Partner, was selected to present at TEDxCanberra 2012
Our Proud partner ArmorVox CEO and Founder, Clive Summerfield, was selected to present at TEDxCanberra 2012.
Sensiple awarded Advanced Enterprise Architecture on DOT NET platform by Tell Eureka Inc
Sensiple awarded Advanced Enterprise Architecture on DOT NET platform by Tell Eureka Inc
Iowa Technology Summit
We’re proud to sponsor the Iowa Technology Summit, because of the caliber of content and value Sensiple regularly receives from TAI’s programming. Learn from industry thought leaders across four educational tracks: Cloud, Security, Innovation & Leadership.
We would be delighted to discuss the Trending Technology’s for your industry, help improve your process and increase your customer satisfaction and market reach.
Our Service Offerings
- ITSM
- Cloud & Infra
- Customer Experience
- Mobility
- Data Transformation Services
- Testing Services
UNO Customer Experience Management
Approaches/ - University of Nebraska Omaha (UNO) College of Business Administration and Sensiple are proud to host this event on Customer Experience Management.