Best MS Teams Helpdesk Solution to expand your IT helpdesk

Is your organization using MS Teams merely as a communication tool? Perhaps, it's time to fully leverage your investment in Microsoft Technology. Sensiple's tryvium platform melds MS Teams' collaboration capabilities with our contact center expertise to derive the full potential of Teams and make it your organization's central employee experience hub.

With out-of-box integrations with top ITSM tools, tryvium facilitates smooth call flows and cohesive user experiences that cascade to measurable outcomes like lower costs, better productivity and assured performance gains.

Re-imagine employee experience and realize tangible results

Leverage a familiar platform with minimal set-up needs

tryvium helps helpdesks respond more efficiently to user interactions through multiple channels in the powerful yet familiar ecosystem of Microsoft and eliminates the capex involved in an entirely new helpdesk set up. The solution can be implemented in less than 8 weeks as there are minimal pre-requisites.

Deflect call volume with self-service channels

Self-service channels integrated with tryvium like our Intelligent chatbot, Jenie reduces efforts for agents by enabling you to solve approximately 150+ use cases even before employees reach an agent. With automatic ticket creation and other simple automations that save time, Jenie helps in optimizing the overall user journey.

Boost productivity with out-of-box connectors for major ITSM platforms

Provide personalized user experiences and increase agent efficiency with easy integrations to the CRM or ticketing tools you already use. tryvium has native integrations with almost all major ITSM platforms to provide a one-stop experience for agents.

Achieve scalability that brings significant cost savings

Scale up and down agents, queues and skills at will without any impact to production.

Enjoy frequent upgrades

Pay for the core product and get upgrades with added features every three months without any additional cost.

Step up your CX by leveraging our Digital Human Solutions

Digital interactions have now taken the center-stage in brand experience. Most users have warmed up to chatbots and Virtual assistants offering instant resolutions and near-human conversations. That doesn't, however, stop them from occasionally sighing over the loss of the human touch in these digital experiences.

What if we say your users can have the best of both these worlds, the limitless potential of AI and the vibrancy of Human conversations? Your business can be represented by a tireless, attentive AI avatar that looks and feels more human – a digital human.

Check out our digital human solution on car rental use case:

We use Sensiple's deep expertise in customer experience technology and Uneeq's innovative interface to bridge the gap between human and Conversational AI interactions. Want to know more? Contact us