Did you know that contact centers lose £5.8 bn every year just because agents have to switch between different applications during a single customer interaction? Is your contact center using multiple systems that agents find hard to navigate through? Perhaps, it’s time for a change because it’s not just about wasted time and money, but also about stress and frustration for agents that reflect in the experiences they deliver to your customers.
Sensiple’s agent desktop integration services eliminate the hassles of siloed systems. We empower agents with a 360-degree view of customer information, full visibility of their own productivity metrics and the flexibility to choose the set of productivity applications they work with every day.With such easy access to all data and tools in one unified desktop, your agents are poised to peak in productivity, with significant improvements in key metrics like Average Handling Time (AHT), First Call Resolution (FCR), and customer satisfaction scores (CSAT).