Imagine this: A customer calling your contact center gets connected to the wrong person and goes through long holding times and repeated call transfers. Not only is his experience with your brand ruined, but it could also kick up a social media storm that can bring down your brand image for a much wider audience. One way that smart contact centers avoid such situations is by using Intelligent routing to identify callers, predict their needs and connect them to the right agents quickly.
Sensiple's intelligent routing engine, InteliSense is built with AI and ML capabilities to ensure that all your customers get the personalized attention they expect and deserve.
