If there’s a sure-fire way of making your customers happy, it’s this: Prioritizing their issues and personalizing their journey through your contact center. How can you do this? By designing your contact center routing in a way that makes each customer reaching out to you feel heard and valued. Contact center routing, when done right, can not only optimize the customer experience but also boost operational efficiency and your bottom line.
At Sensiple, we specialize in architecting routing solutions that are carefully customized to the unique needs of your business and your customers. With our routing rules engine building solutions, you have full control over how tickets are routed to your agents. You can route them based on the interaction channel, interaction history, intent, queue wait times and any other criteria or triggers.