Cloud Contact Center

Contact Center as a Service - What must you know?

What is Contact Center as a Service? Contact Center as a Service (CCaaS) is a subscription service installed in…

The Importance of Trade Surveillance

Trade surveillance helps the market players to monitor the trading pattern and investigate risks in the process.…

CX Trends for 2022: Insights for the Modern Contact Center

The global halt, induced by the pandemic, transformed the industry narrative and strategies phenomenally. The respite…

The Newest Strategy in the Block: Total Experience (TX)

Last October, when the reality of the pandemic became apparent worldwide, Gartner Inc released its top strategic…

Tips to Decrease Friction and Enhance Customer Experience

Customer Experience (CX) has become the heart of service delivery for organizations across the world. Businesses are…

The Pandemic Effect: Best Practices to Tackle Hybrid Model Contact Center Work Culture

Make your hybrid contact center a lot more efficient with the significant advantages it offers. The advent of the…

Deliver exceptional customer experience with the ultimate range of Contact Center testing

Customers are the kingmakers in today’s business world, and every organization is aware of the importance of customer…

Sensiple announces the launch of tryvium Desk to enhance the Microsoft Teams Experience

tryvium transforms the Microsoft Teams environment into a Modern Enterprise Service Support Center Platform to enhance…

5 factors to consider before selecting your AI chatbot

What is AI chatbot? AI or Conversational bots are a piece of software program that simulates human-like conversations…