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In 2018, the Chinese tech giant Foxconn caused a stir when it replaced 60,000 of its factory workers with robots. Since…
Everyone is moving to Cloud Contact Center Solution, but why? Cloud-based contact centers are quickly becoming the…
Running a business that provides support and service to thousands of customers or hundreds of employees each day is no…
Retailers can leverage the powerful solutions of Google Cloud for Retail to swiftly tap into cloud capabilities…
There are multiple approaches to achieving IT infrastructure modernization, but the end goal is always consistent: to…
As we set foot into the new year, businesses are eager to know which contact center trends will impact and boost their…
As businesses strive to keep up with the fast-paced demands of the modern world, delivering exceptional customer…
Effective AI powered customer engagement has become an essential aspect of modern business in a highly competitive and…
"Customer service standards are the key benchmarks for customer satisfaction". In this blog let's discuss in detail how…
Conversational AI for customer experience is a lifeline that enables fast and efficient call center interactions as per…