ConverSense – Cloud Contact Center Powered by Google CCAI
A powerful AI-based Contact Center solution powered by Google CCAI. It combines customer experience (CX) and powerful cloud platforms such as Google Cloud Platform (GCP) to establish an integrated and high-performance communication hub.
One Platform to Run the Entire Contact Center
ConverSense unifies voice and digital operations, enabling teams to manage interactions, workflows and performance from one place—reducing complexity and improving operational efficiency.
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Overview
In today's business world, modern customer expects personalized messaging and support across all platforms. Fragmented systems, manual workflows and lack of real-time context prevent contact centers from delivering consistent, high-quality experiences.
Unified Contact Center Experience
Bring together all interaction types — voice, chat, and digital — into a single, easy-to-use platform
Empowered Agents and Supervisors
Provide agents and supervisors with complete context — from customer history to real-time sentiment — enabling faster, more accurate responses
Cloud-Ready and Flexible
Operate from anywhere with a secure, modular platform that supports hybrid teams seamlessly
USPs
A unique set of cloud contact center capabilities that unify voice and digital channels with intelligent routing, real-time insights and seamless customer experiences.
Multi-Channel Capabilities
Engage customers across voice, chat, and digital channels through a unified interface
Call Transcription
Automatically transcribe conversations in real-time to make interactions searchable and actionable
Customer 360 View
Get a complete view of interaction history, CRM context and engagement data in one place
Instant Language Translation
Break down language barriers with real-time translation during live interactions
Integrated Collaboration Tools
Integrate with productivity apps like Microsoft Teams and calendars to support seamless planning and teamwork
Emotion and Sentiment Detection
Surface insights into customer sentiment to guide agent responses and improve outcomes
Why Use ConverSense?
As contact center ecosystems grow more complex, enterprises struggle with fragmented tools, disconnected workflows and limited operational visibility. ConverSense addresses this by centralizing contact center operations into a single, unified experience layer—bringing channels, data and workflows together to simplify execution and elevate customer experience.
Unified Contact Center Operations
Centralize voice, digital channels, workflows and integrations into one platform for seamless, end-to-end CX operations
Consistent Customer Experiences
Ensure uniform processes, routing and engagement standards across channels to deliver reliable and connected customer journeys
Operational Visibility and Control
Gain real-time visibility into queues, interactions and performance, enabling faster decisions and proactive operational management
Built for Every Role in Contact Center
Why Choose Us?
Pick ConverSense to simplify and unify contact center operations—bringing channels, workflows and insights into one centralized platform that delivers consistent, scalable CX outcomes.
Over Two Decades of CX Expertise
Unified, Easy-to-Use Platform
Cloud-Based Flexibility
Real-Time Insights for Better Decisions
Built for Enterprise-Scale Operations
Live dashboards and sentiment alerts help teams stay ahead of expectations
Designed to support high-volume contact centers with centralized control
Built on our extensive technology expertise in customer experiences
Agents and supervisors get everything they need in a single workspace
Support hybrid and remote operations without compromising service quality
See ConverSense in Action
Discover how we centralize contact center
operations into one unified, easy-to-manage platform