At Sensiple, we strongly believe that in a digital world, the best business outcomes stem from an AI-first approach. InteliSense is our solution to optimize every customer journey across the modern contact center. It is an Intelligent engine built with Machine Learning algorithms & Data Mining to provide autonomous solutions, assistive decisions, and actionable insights that ultimately translate to superior user experiences. InteliSense is built on the primary building blocks of scalable microservices that emulate aspects of human cognition, behavior, and data intelligence to transform how a user is serviced by a service desk.
How InteliSense Optimizes Your Contact Center Operations
Here's how InteliSense makes a difference:
- Always connects your dissatisfied users to the best agents of the day
- Reconnects user to the same agent on accidental disconnection
- Keeps dynamically populating relevant KB articles based on intents
- Notifies supervisors whenever a bad conversation takes place with the agents
- Allows supervisors to barge-in on negative sentiment conversations
- Provides sentiment index for all conversations
- Dynamically notifies agent training needs based on user feedback, sentiment analytics and more
