Clicky

If we were to decide on one crucial part of a successful business journey, it would be customer engagement. A customer-centric company’s focus should be supporting the customers throughout the business lifecycle. But as the number of customers grows in volume, organizations struggle to provide instant support even to customers’ generic requests. In this day and age where almost all the tasks are automated, a question arises on whether it is possible to build a long-lasting customer relationship.

 

The modern digital era’s traditional online experiences do not seem to be user-friendly. For example, customers are frustrated when they do not find solutions even to simple queries. It is notable that even frequently visiting customers of a website find it difficult to navigate; even basic contact details are hidden somewhere beneath.

 

These use cases stress the necessity of a good guide: a more human-like communication channel. For, it is proved time and again that customers respond better to intuitive and intelligent agent-customer interactions rather than dull robotic assistance. That’s where Botomation comes in. Botomation is a term coined by Sensiple that combines the capabilities of Artificial Intelligence, Translator services, NLP, and process automation to provide a powerful customer experience.


Unlike menu buttons or touchscreens, this human-computer entity is based on actual conversation and, without doubt, more lively and real. Traditional menu buttons, for example, require users to choose from a set of pre-determined options that would take them to desired answers, but they are limited to the text-based chat. It is necessary to hold a seamless conversation which features a more advanced medium of communication.

 

Personalization is the remarkable achievement of conversational AI. Individual customers are identified with their profiles and it makes the communication more personal and interactive. Customers don’t have to introduce themselves every time and their issues with the services or the product. The system retains the contextual knowledge of the customers and focuses on the actual request of them rather than wasting valuable time in trying to recall the information.

 

Contextual AI assistants are replacing monotonous IVR and plain chatbots. In their basic level, rule-based chatbots can only respond to questions with pre-built answers. But an intelligent assistant is well-prepared for unexpected user queries and comprehends the users’ larger context. For example, these chatbots would not only suggest a vacation spot but take an extra step by making your travel and stay arrangements.

 

When it comes to business sales, conversational assistants maintain human-like conversations with the potential customers to bring in more prospective leads. This virtual application delivers persistent and polite interactions that would be translated into more sales. An example would serve the purpose:

User: Hey, is there any good iPhone below $400?

Simple chatbot: Hi! iPhone 6 is below your price range.

AI Chatbot: Hi Pablo! Yes, we have iPhone 6 for your price range. I can recommend you some latest mobile models, too, that are below $400!

Here is a world of difference Botomation makes by analyzing the expectation and context of the customers and responding accordingly.  

Conversational AI draws a clear and distinct line between rule-based and AI-based chatbots. And AI-powered bots ingeniously transform organizations by offering more ways for better customer communication and provides stronger customer engagement and greater brand visibility across the business domain.  

 

Better technology = Better preparedness for the future. Tell us your business and technology needs.

We require this information to get back to you with our tailored solutions.

By clicking on SUBMIT, you acknowledge having read our privacy notice.

arrow_upward