Is it not great to have someone order you a cup of cappuccino online on a rainy day? But what if you don’t have any idea of the best coffee shop in town? Instead of surfing for hours online, will it not be great to actually ask someone to recommend you one? Yes, AI has evolved to such an extent as to bless us with its Virtual Assistants.
Virtual Assistants in our everyday lives:
VAs are advanced AI-based application programs which understand human voice commands and complete the tasks for the user. The good news is that these smart assistants are quickly moving into our mainstream lives. You can place an order while driving a car, for instance.
But the role of intelligent virtual assistants goes beyond personal assistance and they are making headway in enterprise setting and growing highly useful at it, thanks to the advanced breakthroughs in AI’s subsets which are NLP, Deep Learning, and Machine Learning.
Tasks that have been performed so far by human assistants such as scheduling a meeting, reading emails, dialing a phone number, and reminding you of an appointment are now taken care by smarter-than-human AI assistants.
Deciphering human emotions:
But that’s not the end of the story. VAs go a step further and, unlike monotonous and dull chat platforms, they add the important ingredient of human emotions to the man-machine conversations. Now Sensiple’ s Botomation helps organizations leverage these intelligent features and powerfully implement them in businesses.
Customer-centric organizations have much to benefit from Botomation as it facilitates broad customer experience strategies. Quick recognition of a customer’s problem and responding with humanly tones makes AI-powered virtual assistants highly user-friendly and emotionally connective. In fact, these are the very features customers look for in Artificial Intelligence. In a survey by professional services firm PwC, 62% of the customers responded that AI is so lively and quick that the time to respond and resolve an issue is much faster.
A machine that understands the context of humans:
When seeking instant assistance, a rule-based chatbot will fail to remember the context of the conversation if the interactions break in between. Meanwhile, virtual assistants take into account the context and intent of the humans, thanks to their dynamic conversation flow.
If a customer tries to buy a laptop, for example, the virtual assistant may get basic information from them. With its intuitive Machine Learning and NLP flair, the virtual assistant, with the data it collected from the customer, processes and predicts quite precisely the kind of laptop they may have in mind. The quick-witted application can interpret complex requests and recommend similar laptop systems as well.
Self-help is always the best help:
The concept of Botomation leverages a rich set of features from virtual assistants to deliver a superior customer self‑service experience. Instead of selecting menus and filling e-forms to avail a service, VAs help you interact naturally through free text based conversations.
You don’t need an agent to help you out. With a few voice commands, the users can get to the solutions right away rather than getting queued in calls. Conversational workflows are designed to provide personalized responses. It doesn’t leave your customers to choose between the options and assists them to get what they want specifically.