AI/ML Routing
According to a recent survey of customer-care executives conducted by McKinsey, contact center leaders think that there will be an increased talent required in contact centers and automation and AI will be an important elements of such requirement.
Heavy investments in hiring and training agents will be futile unless customers are able to connect to the right agent as fast as possible. The key to acheiving this lies in Intelligent call routing. Explore how our AI based routing engine InteliSense, powered by the versatile Google Cloud Platform reduces call wait time and increases Customer satisfaction by matching customer queries to the right agents, the first time and every time!
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