Sensiple, a provider of IT products and Services for more than 18 years, announced today the renaming of its flagship product Skype4B Adapter to Tryvium desk. Among the other changes will be its logo, tagline and domain name.
Our Unified Customer Experience product has been seeded, incubated & grown over a period of two years in Sensiple. In this span of time, “Tryvium desk has undergone multiple iterations that resulted in a matured product which has gained a lot of traction in the market and opened the gates for many billion dollar companies including fortune 500 to enter Sensiple customer base. Now, even more than ever, our strong pipeline of customers points us to the fact that we have an amazing product which can help ourselves to establish as a leader in the industry. “says Sadeesh Venugopal Founder & CEO, Sensiple.
“Trivium Desk is an enterprise collaboration platform which extends the Skype for Business functionality to all industry-leading Service Desks / CRM tools,” said Suresh Govindraj, AVP - Business and Technology. “Our market research confirmed that evolving our name, was an appropriate strategic move for us. While we wanted to reflect our work in the new naming accurately, we also wanted to enable opportunities to market the product in pursuit of new opportunities for future growth and expansion.”
Sensiple’s Tryvium Desk integrates with ITSM / CRM tools to provide improved customer experience. It helps enterprises to leverage their existing Skype for Business by allowing agents to seamlessly access service desk tickets within the Microsoft Skype for Business / Skype4B / O365. This helps the agent to understand the context of the customer call and to engage in a context aware conversation with the end user. To know more visit us at https://tryviumdesk.sensiple.com/