How our Fortune 100 Energy Client Re-energized their EX with an Intelligent Virtual assistant!

Our client is a leading energy provider headquartered in Chicago, the U.S employing around 35,000 people, and serving…

The Powerful link between agent experience and customer experience

The contact center is pivotal to an organization’s overall customer experience. It has often been emphasized that a…

Webinars

Modernize Your Contact Center Experience: Make It Lean, Versatile & Future-Proof! - EST

Modernize Your Contact Center Experience: Make It Lean, Versatile & Future-Proof! - GMT

Thank You

Your registration for the webinar - "Modernize Your Contact Center Experience: Make It Lean, Versatile & Future-…

Benefits of using Power BI in your Business

Data holds the power to stimulate the growth of your business. It is estimated that by the year 2025, there will be…

Cloud migration and modernization with Microsoft Azure

The emergence of the global pandemic impacted all businesses, making them migrate their IT infrastructure to the cloud…

How Sentiment Analysis Can Drive Empathetic Customer Service in Your Contact Center

Good brands know what their customers want, but the best brands understand how they feel! Identifying customers’…

What is FIXML Online?

The FIX protocol is a messaging standard developed by the Financial Information Exchange. FIX - is used by trading…