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Successful Contact Center Strategies to Meet Fast-Changing CX Expectations

Effective contact center strategies are crucial for businesses striving to provide outstanding customer experience, and…

GCP Migration - The best methods for migrating your databases on the Google Cloud Platform

With more companies transitioning to the cloud, now migrations are increasingly taking place within the cloud. The…

Google Contact Center AI

Create optimized customer journeys, increase agent productivity and boost overall contact center efficiency with…

Analytics and Reporting

Today, data drives every decision and holds the key to shaping your overall customer experience. To unlock business…

The Importance of Trade Surveillance

Trade surveillance helps the market players to monitor the trading pattern and investigate risks in the process.…

Implementing automation for one of the largest networks of independent wealth management firms

One of the largest financial firm in the Americas with more than three decades of service that helps financial…

Automation Scripting Standard

Coding standard is characterized by a set of organizing principles, design rules, and implementation requirements,…

5 factors to consider before selecting your AI chatbot

What is AI chatbot? AI or Conversational bots are a piece of software program that simulates human-like conversations…

Zoho Partners with Sensiple

Kaptiche, an Intelligent Process Automation software provider, announced a strategic business partnership with Zoho,…

Sensiple joins hands with SAP as a Global Technology Partner

In a strategic business move at the beginning of this year, Sensiple has partnered with global enterprise solutions…

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