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tryvium - Cloud Contact Center Based on Microsoft Teams
When it comes to the business world, here's a formula that's as undeniable as E = mc2 : EX = CX Research has proven…
Cloud Contact Center
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Contact Center as a Service - What must you know?
What is Contact Center as a Service? Contact Center as a Service (CCaaS) is a subscription service installed in…
The Importance of Trade Surveillance
Trade surveillance helps the market players to monitor the trading pattern and investigate risks in the process.…
CX Trends for 2022: Insights for the Modern Contact Center
The global halt, induced by the pandemic, transformed the industry narrative and strategies phenomenally. The respite…
The Future of Post-Trade Processes
The innovations made in the technological sector have transformed and accelerated the services delivered by financial…
The Newest Strategy in the Block: Total Experience (TX)
Last October, when the reality of the pandemic became apparent worldwide, Gartner Inc released its top strategic…
Tips to Decrease Friction and Enhance Customer Experience
Customer Experience (CX) has become the heart of service delivery for organizations across the world. Businesses are…
The Pandemic Effect: Best Practices to Tackle Hybrid Model Contact Center Work Culture
Make your hybrid contact center a lot more efficient with the significant advantages it offers. The advent of the…
Implementing automation for one of the largest networks of independent wealth management firms
One of the largest financial firm in the Americas with more than three decades of service that helps financial…
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