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If there’s a sure-fire way of making your customers happy, it’s this: Prioritizing their issues and personalizing their…
When it comes to the business world, here's a formula that's as undeniable as E = mc2 : EX = CX Research has proven…
What is Contact Center as a Service? Contact Center as a Service (CCaaS) is a subscription service installed in…
A customized chatbot enhances customer experience and significantly accelerates business processes. Chatbots have…
Trade surveillance helps the market players to monitor the trading pattern and investigate risks in the process.…
The global halt, induced by the pandemic, transformed the industry narrative and strategies phenomenally. The respite…
The innovations made in the technological sector have transformed and accelerated the services delivered by financial…
Last October, when the reality of the pandemic became apparent worldwide, Gartner Inc released its top strategic…
Customer Experience (CX) has become the heart of service delivery for organizations across the world. Businesses are…
Make your hybrid contact center a lot more efficient with the significant advantages it offers. The advent of the…