Revolutionizing Contact Center Services with WebRTC and Automated Caller Distribution with Round Robin Algorithm
In the dynamic world of customer service, where every interaction is a moment of truth, innovation becomes the key factor for transformative customer experiences. One such innovation that has stood the test of time is WebRTC (Web Real-Time Communication), a technology designed to enable real-time communication directly within web browsers. While WebRTC has been around for a long time, its potential has often been underutilized in the contact center landscape.