The Future of Customer Support. Are you ready to transform your contact center services? Explore the potential of Agent Coach and elevate your customer interactions. In this blog, we will explore the Agent Coach application that revolutionizes customer-agent interactions with real-time voice-enabled support. By leveraging cutting-edge technologies like Web Speech API and Socket.IO, it offers an intuitive interface for customers to interact through voice input during a call.

Boost contact center agent productivity by empowering them with technology, optimizing workforce management, promoting work-life balance, and providing continuous support. Leverage self-service solutions, establish clear goals, and recognize excellence to maximize agent performance and drive business success.

tryvium, our employee contact center solution, is at the forefront of the game-changing Generative AI technology. By seamlessly integrating intelligent experiences and automation, it redefines workflows and powers up productivity for your employees and service agents!

tryvium is a next-gen Helpdesk Solution built on Microsoft Teams & Azure to remedy setbacks of a siloed traditional helpdesk setup. tryvium is enriched with feature-rich, agent and management consoles, advanced analytics, and multilingual capabilities to provide effortless experiences for everyone that matters - your helpdesk agents, supervisors, and most importantly, your end users.

Welcome back to the exciting world of tryvium ACD! In this continuation of our previous blog, we'll explore the remarkable features that set tryvium apart from the rest. Brace yourself for an unforgettable journey into the heart of seamless chat and call routing, were customer satisfaction and agent productivity soar to new heights.

Manufacturing is a complex industry that involves multiple teams and processes. With so many moving parts, it's crucial to have effective communication and collaboration to ensure smooth operations.

Simultaneously, the expectations of customers are increasing, underscoring the significance of process efficiencies and product quality like never before.

The scene at major healthcare facilities today is vastly different from what it was five years ago. Gone are the days when you had to fill out forms and wait for twenty long minutes while the receptionist manually entered your information and directed you to the right waiting room. Now, as soon as you enter the facility, a bot installed in an interactive kiosk with a large touchscreen display greets you.

Last October, when the reality of the pandemic became apparent worldwide, Gartner Inc released its top strategic technology trends for 2021. One of the trends that gained traction phenomenally is the concept of Total Experience (TX). Industry experts predicted that Total Experience (TX) as a strategy is essential for the organization's growth. TX is a cocktail of multiple constituents that contribute towards business enhancement with the prospect of transforming the service industry significantly.

Customer Experience (CX) has become the heart of service delivery for organizations across the world. Businesses are focusing on rendering the best and unparalleled customer support as part of their growth goals. With CX occupying the center stage, the tools, techniques, and technologies that promote a superior customer experience are becoming of paramount importance.

Tryvium Desk integrates Skype for Business with your ITSM/CRM tools. This innovative integration helps service desk agents to leverage the collaborative features from both. It brings meaningful customer service and increased customer experience. Download our brochure to know more.