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Picture this: it's a busy Monday morning, and you need to get some banking transaction done before work. You walk into…
In 2018, the Chinese tech giant Foxconn caused a stir when it replaced 60,000 of its factory workers with robots. Since…
Everyone is moving to Cloud Contact Center Solution, but why? Cloud-based contact centers are quickly becoming the…
Is your organization struggling to keep up with changing business needs? Are you finding it hard to compete in the…
Retailers can leverage the powerful solutions of Google Cloud for Retail to swiftly tap into cloud capabilities…
There are multiple approaches to achieving IT infrastructure modernization, but the end goal is always consistent: to…
"Customer service standards are the key benchmarks for customer satisfaction". In this blog let's discuss in detail how…
In today’s information-driven business world, we hear this often: data is the new gold. And something as valuable and…
What is Contact Center as a Service? Contact Center as a Service (CCaaS) is a subscription service installed in…
Customer Experience (CX) has become the heart of service delivery for organizations across the world. Businesses are…