Cloud Contact Center

Contact Center as a Service - What must you know?

What is Contact Center as a Service? Contact Center as a Service (CCaaS) is a subscription service installed in…

CX Trends for 2022: Insights for the Modern Contact Center

The global halt, induced by the pandemic, transformed the industry narrative and strategies phenomenally. The respite…

Tips to Decrease Friction and Enhance Customer Experience

Customer Experience (CX) has become the heart of service delivery for organizations across the world. Businesses are…

The Pandemic Effect: Best Practices to Tackle Hybrid Model Contact Center Work Culture

Make your hybrid contact center a lot more efficient with the significant advantages it offers. The advent of the…

Common Barriers To Effective ServiceNow Implementation

ServiceNow is a robust platform that crosses the boundaries set by the traditional help desk and support processes. It…

Cloud-Native Applications: Why cloud computing delivery model is faster and reduces risks

For success in this digital world, business leaders must bridge the gap between their businesses and the IT processes…

Cloud Computing: The rise of cloud computing and its capabilities in navigating interoperability

While artificial intelligence is gaining momentum and traction during this current situation, another trend that has…

Capital Markets

Zoho Partners with Sensiple

Kaptiche, an Intelligent Process Automation software provider, announced a strategic business partnership with Zoho,…