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Create Next-level Contact Center Experiences with ConverSense and Google CCAI
In an era where customer experience is a key differentiator, businesses that prioritize leveraging advanced…
Google Contact Center AI
Home Platforms Google Contact Center AI Google Contact Center AI helps you streamline customer interactions…
AI/ML Routing
According to a recent survey of customer-care executives conducted by McKinsey, contact center leaders think that there…
How our Fortune 100 Energy Client Re-energized their EX with an Intelligent Virtual assistant!
Our client is a leading energy provider headquartered in Chicago, the U.S employing around 35,000 people, and serving…
The Powerful link between agent experience and customer experience
The contact center is pivotal to an organization’s overall customer experience. It has often been emphasized that a…
Cloud migration and modernization with Microsoft Azure
The emergence of the global pandemic impacted all businesses, making them migrate their IT infrastructure to the cloud…
How Sentiment Analysis Can Drive Empathetic Customer Service in Your Contact Center
Good brands know what their customers want, but the best brands understand how they feel! Identifying customers’…
What is FIXML Online?
The FIX protocol is a messaging standard developed by the Financial Information Exchange. FIX - is used by trading…
Robotic Process Automation for Investment Banking
We live in a world that's getting more and more digital every day. In such a dynamic world, old ways of thinking and…
Business Automation
Home Services Business-Automation Businesses come with their own set of challenges, and today the use of…
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