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AI/ML Routing
According to a recent survey of customer-care executives conducted by McKinsey, contact center leaders think that there…
How our Fortune 100 Energy Client Re-energized their EX with an Intelligent Virtual assistant!
Our client is a leading energy provider headquartered in Chicago, the U.S employing around 35,000 people, and serving…
The Powerful link between agent experience and customer experience
The contact center is pivotal to an organization’s overall customer experience. It has often been emphasized that a…
Webinars
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Your registration for the webinar - "Modernize Your Contact Center Experience: Make It Lean, Versatile & Future-…
Benefits of using Power BI in your Business
Data holds the power to stimulate the growth of your business. It is estimated that by the year 2025, there will be…
Cloud migration and modernization with Microsoft Azure
The emergence of the global pandemic impacted all businesses, making them migrate their IT infrastructure to the cloud…
How Sentiment Analysis Can Drive Empathetic Customer Service in Your Contact Center
Good brands know what their customers want, but the best brands understand how they feel! Identifying customers’…
What is FIXML Online?
The FIX protocol is a messaging standard developed by the Financial Information Exchange. FIX - is used by trading…
How A Global Pharma Company Leveraged tryvium Desk and Transformed their Employee Support Experience in Less than 8 Weeks
Our Client is a leading American pharmaceutical company headquartered in Indianapolis, Indiana, with offices in 18…
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