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ConverSense mobilizes our contact center expertise and incredible AI possibilities of the Google Cloud Platform with…
In an era where customer experience is a key differentiator, businesses that prioritize leveraging advanced…
Create optimized customer journeys, increase agent productivity and boost overall contact center efficiency with…
According to a recent survey of customer-care executives conducted by McKinsey, contact center leaders think that there…
Our client is a leading energy provider headquartered in Chicago, the U.S employing around 35,000 people, and serving…
The contact center is pivotal to an organization’s overall customer experience. It has often been emphasized that a…
Your registration for the webinar - "Modernize Your Contact Center Experience: Make It Lean, Versatile & Future-…
The emergence of the global pandemic impacted all businesses, making them migrate their IT infrastructure to the cloud…
Good brands know what their customers want, but the best brands understand how they feel! Identifying customers’…
The FIX protocol is a messaging standard developed by the Financial Information Exchange. FIX - is used by trading…