Transformation through Testing for a Financial Giant
A financial giant was looking for 30+ member team possessing knowledge in various aspects of Call Center Testing capable of validating their Enterprise Call Center Applications covering core functional and operational capabilities through newly hosted Cisco Unified Communications platform, commonly known as Unified Communications as a Service, to Transform customer experience with intelligent routing and smart IVR having omnichannel capabilities including chat and social media support that can provide the highest level of service to their customers with their Call Center Standards extending ac